Director, Technical Program Management – Pickup, Delivery & Returns

Scope

• Lead the operating model and portfolio management framework for Pickup, Delivery, and Returns technology portfolios
• Drive portfolio planning, investment prioritization, roadmap governance, and executive visibility
• Partner with Product, Engineering, Operations, Supply Chain, Store Operations, Finance, Business, and executive leaders
• Lead large-scale cross-functional initiatives across Pickup, Delivery, Returns, Fulfillment, Logistics, and Customer Experience platforms
• Establish governance, success metrics, launch readiness processes, and scalable execution frameworks
• Identify risks, manage dependencies, and drive alignment across complex matrixed organizations
• Lead annual planning, long-range planning, forecasting, and portfolio investment processes
• Develop business cases, strategic analyses, and performance insights for roadmap, resource, and investment decisions
• Translate customer, operational, and business needs into portfolio strategies and execution plans
• Drive AI-enabled workflows, automation, and operational tooling adoption
• Build scalable processes, reporting capabilities, and portfolio management systems
• Develop high-performing teams and foster accountability, innovation, continuous improvement, and customer focus

• Option 1:
  Bachelor’s degree in computer science, information technology, engineering, or related area and 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area
• Option 2: 9 years’ experience in engineering, engineering program management, technical program management, product management, or related area
• 8+ years of experience in technology operations, product strategy, product operations, business operations, management consulting, portfolio management, or large-scale technology organizations
• Experience leading enterprise-scale technology programs within eCommerce, logistics, supply chain, transportation, or delivery operations environments
• Expertise in portfolio governance, operational planning, program execution, and organizational transformation
• Experience managing budgets, forecasting, resource planning, and operational financial performance
• Success influencing senior leaders and driving alignment across large cross-functional organizations
• Analytical and operational problem-solving capabilities with experience managing ambiguity and organizational complexity
• Experience developing business cases, investment recommendations, strategic plans, and executive-level decision frameworks
• Experience supporting product portfolio strategy, operating model design, annual planning, or investment prioritization processes
• Experience in omnichannel retail, eCommerce, fulfillment, logistics, delivery, or returns ecosystems
• Experience implementing operational tooling and workflow automation platforms such as Airtable
• Knowledge of AI-enabled operational workflows and modern product operating models

Demonstrates expertise in portfolio management, operational planning, and strategic execution within technology environments, particularly in eCommerce and logistics. Proven ability to lead cross-functional initiatives, drive alignment among stakeholders, and implement AI-enabled workflows and operational tooling.

• Portfolio Management
• Operational Planning
• Cross-Functional Leadership
• AI-Enabled Workflows
• Budget Management

• Portfolio Governance
• Program Execution
• Business Case Development
• Investment Prioritization
• Strategic Analysis
• Forecasting
• Resource Planning
• Operational Financial Performance Analytical Problem-Solving
• Organizational Transformation

• Influencing Senior Leaders
• Driving Alignment
• Fostering Accountability
• Continuous Improvement
• Customer Focus

• ECommerce
• Logistics
• Supply Chain
• Transportation
• Delivery Operations
• Omnichannel Retail
• Fulfillment
• Returns Ecosystems

• Airtable
• Operational Tooling
• Workflow Automation Platforms