Manager, Operations - Controls

R-2645562

$91,000 - $169,000/yr

Regular/ Permanent

The Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating cross-functional collaboration. This role drives operational excellence through data analysis, process improvement, and resource allocation to meet business objectives. The manager develops innovative solutions, ensures compliance with company standards, and fosters strong stakeholder relationships. By providing leadership and guidance, this position supports continuous improvement, operational efficiency, and the achievement of key performance metrics aligned with Walmart’s strategic goals.

The Earnings Controls team operates within the Spark Driver Earnings organization, focusing on enhancing the integrity, scalability, and reliability of Walmart’s gig-economy operations. This team designs and governs control frameworks to ensure accurate and compliant earnings disbursements and responsible business practices. Key areas include earnings calculations, tax withholding and reporting, identity verification, onboarding, payment disbursements, and contractor compliance. The team collaborates cross-functionally to implement operational controls that support business-process improvements and uphold compliance standards, driving operational excellence and accountability across Walmart’s independent contractor ecosystem.

• Support control design and implementation across contractor earnings processes, including pay calculations, incentive programs, deductions, tax withholding, 1099 reporting, and payment disbursements.
• Perform control assessments for the Spark Driver earnings ecosystem, helping identify control gaps and supporting remediation efforts.
• Collaborate with Engineering and Product teams to help design and validate IT-dependent manual controls (ITDMs) and IT General Controls (ITGCs) over earnings systems.
• Contribute to SOX readiness by maintaining control documentation, risk-control matrices (RCMs), and process narratives.
• Help build and maintain monitoring mechanisms including key risk indicators (KRIs) and dashboards that provide visibility into control health.

• 5+ years of experience in internal controls, SOX/ICFR, internal audit, operational risk, finance transformation, or related risk/control roles—preferably in a high-growth or technology-enabled environment.
• Familiarity with gig economy, payments, or contractor operations including exposure to 1099 reporting, earnings disbursements, tax compliance, or similar multi-party payment ecosystems.
• Solid understanding of control design in evolving environments—recognizing when lightweight guardrails work, when formal SOX controls are needed, and when automation or monitoring is the better path.
• Working knowledge of core controls concepts including preventive vs. detective controls, manual vs. automated controls, IT-dependent controls, and deficiency evaluation frameworks.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on…