VP, Product Management, Services

Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference  TitleVP, Product Management, Services The VP of Product Management for the Services vertical is responsible for defining and executing the product vision, strategy, and roadmap for service-based businesses. This executive leader will build software and financial products that enable appointment-based, field service, professional services, personal care, wellness, home services, and other service-oriented businesses to efficiently manage and grow their operations.

The role will own a comprehensive Services platform that combines point-of-sale, scheduling, payments, customer engagement, subscriptions, invoicing, mobile workforce management, AI-powered automation, and embedded financial services into a seamless commerce experience. This leader will work across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, and external technology partners to deliver differentiated commerce solutions that drive customer growth, merchant retention, and revenue expansion.

What You Will Do:

Product Vision & Strategy Develop the long-term vision and product strategy for the Services vertical.  Build a differentiated platform serving appointment-based and service-oriented businesses. Define investment priorities aligned with Merchant Solutions growth strategy. Identify emerging industry trends and customer opportunities.

Drive platform expansion through new software capabilities and financial services.

Product Portfolio Own the complete Services product portfolio, including:

Appointment scheduling

Calendar management

Mobile POSField service management

Invoicing and estimates

Customer relationship management

Memberships and subscriptions

Digital payments

Mobile workforce tools

Team scheduling AI-powered business automation

Embedded lending and financial services

Customer communications and marketing automation

Product Development Lead end-to-end product management from concept through commercialization.

Partner with Engineering to build scalable, cloud-native solutions.

Deliver seamless experiences across mobile, desktop, and in-person interactions.

Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.

Customer Experience Create intuitive workflows that reduce administrative burden for business owners.

Improve customer booking experiences.

Simplify payments and financial management.

Enable merchants to manage their businesses from anywhere.

Commercial Leadership Own Services product financial performance in partnership with the Commercial Organization.

Develop pricing and packaging strategies with the Product Marketing Team.

Increase merchant adoption and customer lifetime value

Drive product-led growth initiatives.

Support Sales with compelling product positioning.

Cross-Functional Leadership Lead a high-performing product organization.

Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales Build strong relationships with strategic partners and ecosystem providers.

What You Need to Have:12+ years in Product Management.

Experience with SaaS platforms serving SMBs or enterprise customers.

Strong understanding of payments, software, commerce, and subscription businesses.

Proven experience delivering customer-centric digital products.

Experience in…