Order Manager

Yugabyte is the company behind YugabyteDB
, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

We are looking for a hands-on, detail-driven order management professional to own how our deals move from quote to booking as we scale. Reporting to the Corporate Controller, you will make sure every order, whether sold directly, through channel partners, or through cloud marketplaces, is structured, approved, and booked accurately and in line with company policy. You will own Marketplace operations including Private Offer creation, tracking, reporting and establishing integrations to support the broader order management function.

This is an individual contributor role with high ownership and broad visibility. You will sit at the intersection of Sales, Partnerships, Deal Desk, Billing, and Accounting, and you will have the opportunity to build the checklists, controls, and processes that keep our order-to-cash data clean as the business grows.

• Order Review & Booking: Review and book customer orders for accuracy, completeness, and compliance with booking policy. Validate that pricing, discounts, terms, products, and dates on the signed order match what is in Nue and Salesforce before an order is booked.
• Deal Compliance Checklists: Build, maintain, and enforce deal checklists that cover the full lifecycle from quote generation through booking in Nue. Ensure required approvals, non-standard terms, and supporting documentation are captured and clearly documented for every deal.
• Marketplace: Own the order process for all marketplace and partner transactions, including direct private offers on AWS, Google Cloud, Azure, and Oracle Cloud Marketplace, channel partner private offers, and reseller orders. Reconcile marketplace offers and disbursement reports against bookings and billing records.
• Co-Sell, Deal Registration & Partner Payouts: Support deal registration and co-sell activity in Work Span, and Salesforce so partner attribution and approvals are captured correctly ck partner referral fees, commissions, rebates, and marketplace incentives, and provide reconciled data to Accounting for accruals and payments.
• Month-End & Quarter-End Close: Support the close by ensuring all bookings are complete and accurate within deadlines. Reconcile bookings, usage, and billing data, and resolve order exceptions ahead of close.
• Booking Data Integrity & Reporting: Serve as the owner of order & subscription data quality in our systems. Produce regular reporting on booking volume, accuracy, cycle time, usage trends, partner-sourced and partner-influenced bookings, and partner payouts for Finance and Partnerships leadership.
• Audit & Controls: Maintain documentation and evidence for order management controls. Support internal and external audit requests related to bookings, contracts, and marketplace transactions.
• Cross-Functional Partnership: Act as a first point of contact for Sales, Deal Desk, Partnerships, Legal, Billing, and Customer Success on order and booking questions. Resolve booking errors quickly and with minimal customer disruption.
• AI & Automation: Identify error patterns and manual workarounds across the…