Manager, Operations - Seller Engagement

Manager, Operations
- Seller Engagement
- Performance

Sunnyvale, CA

Manager, Operations
- Seller Engagement
- Performance

Sunnyvale, CA

Manager, Operations
- Seller Engagement
- Performance

Sunnyvale, CA

Manager, Operations
- Seller Engagement
- Performance

Multiple locations

R-2576264

Bellevue, WA: $84,000 - $156,000/yr

Bentonville, AR: $70,000 - $130,000/yr

Regular/ Permanent

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Bellevue, WA: $84,000 - $156,000/yr

Bentonville, AR: $70,000 - $130,000/yr

Regular/ Permanent

Position Summary...As the Manager, Seller Engagement, you will lead seller engagement initiatives supporting Walmart Marketplace's Seller Performance organization. You will partner closely with Business Operations, Seller Support, Marketing, and Product to develop communication strategies that help sellers understand performance expectations, adopt new capabilities, and improve their performance on Walmart Marketplace.

Position Summary...As the Manager, Seller Engagement, you will lead seller engagement initiatives supporting Walmart Marketplace's Seller Performance organization. You will partner closely with Business Operations, Seller Support, Marketing, and Product to develop communication strategies that help sellers understand performance expectations, adopt new capabilities, and improve their performance on Walmart Marketplace.

What you'll do...
You will serve as the primary Seller Engagement partner for the Seller Performance organization, translating business priorities into effective seller-facing communications, go‑to‑market strategies, and enablement programs. Using customer insights and performance data, you will continuously evaluate and improve how we engage sellers to drive understanding, adoption, and positive business outcomes.
Success in this role will be measured by your ability to develop effective engagement strategies, influence cross‑functional initiatives, improve seller understanding, and continuously optimize the seller experience through data‑driven decision making.
Key Responsibilities:

• Seller Engagement Strategy

• Partner with the Senior Manager to execute the Seller Engagement strategy for the Seller Performance organization.

• Serve as the primary Seller Engagement partner for Seller Performance, ensuring communications align with business priorities and seller needs.

• Identify opportunities to improve seller understanding, simplify complex experiences, and increase transparency across seller touchpoints.

• Recommend improvements to engagement strategies based on customer feedback, business priorities, and measurable impact.

• Go‑to‑Market Strategy

• Lead seller engagement strategies for new products, policies, pilots, and operational initiatives.

• Develop communication plans, messaging frameworks, enablement materials, and launch strategies.

• Partner with cross‑functional stakeholders to ensure coordinated execution across all seller‑facing channels.

• Balance immediate business priorities with a scalable and consistent communication approach.

• Customer Insights and Continuous Improvement

• Gather and analyze seller feedback, engagement metrics, behavioral data, and operational insights to identify opportunities for improvement.

• Measure the effectiveness of seller engagement initiatives and recommend optimizations.

• Translate seller insights into recommendations that improve products, processes, and seller experiences.

• Foster a culture of experimentation, learning, and continuous improvement.

• Cross‑functional Partnership

• Build trusted partnerships across Business Operations, Seller Support, Marketing, Product and other stakeholder teams.

• Represent the voice of the seller throughout planning and execution activities.

• Influence communication strategies using customer insights and business knowledge.

• Support organizational readiness…