Customer Quality Champion

Customer Quality Champion Architect - IP Group Who You Are

You are a deeply customercentric quality leader whose primary measure of success is customer success, trust, and longterm partnership. You bring strong empathy for customer workflows, realworld usage, silicon bringup realities, and debug challenges, and you consistently frame decisions through the lens of customer impact and risk. You operate as a trusted partner to the customer and a unifying force internally.

You combine technical rigor with calm, credible executive presence-especially during high pressure customer situations. You anticipate issues before they elevate externally and use customer feedback and execution data to drive systemic, quality improvements across teams. This role sits at the intersection of customer trust, product quality, and execution accountability, requiring both your leadership influence and handson rigor.

• Act as the customer dedicated quality leader for a toptier account, with clear ownership for customer outcomes, trust, and longterm success
• Partner closely with the cross functional team to ensure the customer is successful throughout IP adoption and use
• Serve as the primary quality interface for the customer, including participation in senior level customer discussions and escalations when needed
• Drive endtoend quality ownership across the full lifecycle:
• Translate customer feedback, bringup issues, debug findings, into cross functional action plans that address both immediate problems and underlying systemic causes
• Anticipate customer quality and execution risks early and align teams on mitigation strategies before issues surface externally
• Establish clear operating rhythms with functional teams to track quality health, execution status, risks, and customer commitments
• Enable informed decision making by articulating tradeoffs between schedule, quality risk, and customer impact
• Reinforce a culture of shared ownership for customer quality, ensuring quality is a collective responsibility across R&D, Quality, Program Management, and Application Engineering

• 5+ years of experience driving Quality initiatives with demonstrated strength in program or project management roles
• Bachelor's degree in an engineering discipline (Electrical, Computer, or related field) or equivalent practical experience
• Working knowledge of the semiconductor industry, including Silicon IP design flows and methodologies
• Proven ability to lead and execute cross functional Quality programs, driving clear plans, timelines, deliverables, and accountability across R&D, Engineering, Product, and Operations
• Experience supporting customer facing Quality engagements, including translating customer feedback, field issues, and debug findings into actionable execution plans and systemic improvements
• Strong communication skills and executive presence, with the ability to provide clear, concise, executive level updates and drive alignment during complex or high pressure situations
• Ability to lead by influence, foster collaboration across diverse stakeholders, and drive accountability without direct authority
• Comfortable managing multiple initiatives simultaneously, with strong attention to detail, followthrough, and risk management
• Experience tracking execution through dashboards, metrics, and regular status reporting
• Proficiency with program and collaboration tools, including Microsoft Project, Confluence, and Jira

• Ensure the success of a top tier customer during IP integration, silicon bringup, and ongoing product use
• Build and sustain customer trust through proactive risk management, transparency, and predictable execution
• Reduce escalations and customer disruptions by anticipating issues and driving early intervention
• Improve product and operational quality by addressing systemic issues, not just isolated customer problems
• Enable and support the internal teams to operate as a cohesive unit aligned around customer outcomes
• Strengthen longterm customer relationships, contributing directly to retention, expansion, and company reputation

• Customer Centric Quality Leadership
• Endto End Quality Ownership
• Executive Presence & Trusted Influence
• Data Informed Judgment with Engineering Context
• Root Cause & Systems Thinking
• Pragmatic Risk Management
• Change Leadership & Resilience
• Cross Functional Collaboration for Customer Success

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including…