Into Director, Customer Success

Overview

Grow into being Director, Customer Success

The ICE Group Client is part of the Green/Clean energy movement that believes that, in the real world, saving the energy we already have is the greenest energy possible. They are profoundly changing the way consumers interact with their energy use, and as a result, changing the energy industry itself. Through the combined power of SaaS based analytics with a consumer friendly web and mobile based applications, the ICE Group Client is one of the fastest growing energy analytics companies in the world, and is building a team of highly talented individuals who envision, create and launch next generation energy efficiency technologies.

The work environment is fast paced, fun, and full of exciting projects.

ICE Group Client seeks a topnotch Jr Leader in Customer Success who to be responsible for managing a small team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.

As a key member of the team (Hands On), you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.

• Full-time
• Manage a small team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.
• Provide hands-on client engagement, project management and technical skills to deliver a solution that customers love.
• Responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.
• Lead and coordinate with internal teams to ensure successful product rollouts and customer satisfaction.
• Lead small Customer Success initiatives (not required to have been the line manager).

• 7 - 10 years of Customer Success experience at a technology company
• Engineering or Technical degree (preferred), from a Premier University or Institute
• Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
• Experience with SaaS products and Agile software development methodologies (Very Important)
• Detail oriented and comfortable planning, driving and tracking projects
• Analytical and able to gather and present data driven success metrics
• Strong interpersonal and communication skills
• Excellent presentation skills
• Open and highly collaborative mentality

• Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
• Understanding ICE Group Client products in order to influence customer adoption
• Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
• Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and company stakeholders on the status of customer engagements

Growing your management skills to become The Director Customer Success

All your information will be kept confidential according to EEO guidelines.