Customer Service​/Inside Sales Representative

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

• Competitive Compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Our tight-knit team at Alpha Graphics Sunnyvale is actively seeking a Customer Service / Inside Sales Representative (CSR) to join us full time. The CSR is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Execute a variety of marketing functions including mailings, new customer appreciation programs such as hand‑written thank‑you cards, website and social media postings.
• Assist with Print Bindery as needed and manage the blueprints production.

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Alpha Graphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with other businesses and provide them with high-quality solutions that solve problems.

Compensation: $19.00 - $24.00 per hour

We invite everyone to apply!

• Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.