Customer Service Representative - EAG Laboratories

Customer Service Representative - EAG Laboratories

Eurofins EAG Laboratories has almost 50 years of experience in engineering and materials testing services. Our parent company, Eurofins Scientific, is a multi-billion-dollar global leader in engineering and scientific services operating over 950 labs in 60 countries with 65,000 employees with a portfolio of over 200,000 validated analytical methods.

At EAG, curiosity fuels everything we do. Every analysis, every test, and every question asked in our labs helps unlock what materials and products are capable of—and what the world can build next. If you're energized by materials science, analytical chemistry, and engineering rigor, you'll feel right at home here.

Our scientists and engineers support industries ranging from semiconductors and advanced electronics to pharmaceuticals, medical devices, energy systems, and consumer products. Using advanced techniques in analytical chemistry, microscopy, surface analysis, and engineering sciences, we help clients solve complex challenges across the product lifecycle.

What sets EAG apart isn't just our world-class instrumentation—it's our people. We're problem solvers, collaborators, and lifelong learners who value precision, curiosity, and impact. Here, your work directly influences the safety, reliability, and performance of products used around the globe.

Imagine the possibilities. Let's explore them together.

We're looking for an enthusiastic Receptionist/Customer Service Representative to greet visitors, answer incoming calls and provide support for internal/external customers. In addition, the Receptionist/CSR will partner with members of the Customer Service and Operations teams.

Responsibilities:

• Greet clients, vendors and visitors; answer multiple phone lines and direct incoming calls.
• Manage incoming/outgoing couriers; process return samples to customers in a timely manner.
• Enter samples into the CRM (Customer Relationship Management) system.
• Provide additional support to the Customer Service team.

Schedule:

Mon - Fri, 8am-5:30pm

Local candidates are encouraged to apply.

This position works with companies that deal with defense-related activities and is subject to the highest level of ITAR (International Traffic in Arms Regulations). All considered applicants must be a U.S. Citizen.

• 3+ years Receptionist or Customer Service experience.
• Excellent professional, verbal and written communication skills.
• Proficient in Microsoft Office and Outlook.
• SAP or other CRM database experience a plus.
• Clean driving record to assist with courier team, when needed.

Physical Requirements:

• The person in this position needs to occasionally move about inside the office or laboratory to access file cabinets, machinery, equipment etc.
• Ability to continuously operate a personal computer or lab equipment for extended periods of time (4 or more hours).
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other lab equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead.
• Must be able to remain in a stationary position 90% of the time.
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.
• The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What It's Like to Work Here:

• Teamwork:
  Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development:
  Take…