Customer Trainer

• Ways of Working:
  Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
• Employee Type:
  Employee
• Min. Salary Region 1: 113200 USD
• Global Job Level (HCM):
  Professional 3 (9)
• Min. Salary Region 2: 101900 USD

Primary Function of the Position

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers.

Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants.

Conduct surveys to gather data and measure program effectiveness.

Act as subject matter expert for internal projects, as needed.

Training research initiatives.

Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs.

Train the sales force to conduct in‑services and system technology skills development activities with customers on new and established products.

Occasional support of the da Vinci® System in a hospital operating room.

Support da Vinci® Surgical System troubleshooting and maintenance at the training center.

Manage training center logistics, inventory and training calendars.

Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.

Support positive relationships between external training center personnel and ISI management.

Contribute to the organization’s quarterly goal achievements.

Develop competency in the following:

da Vinci® System applications and advanced technology.

Training Pathway process.

Training/coaching techniques/methodologies.

Required Skills and Experience

High capacity and excellent problem solving skills.

Solid organizational skills and ability to operate independently.

Professional work ethic.

Solution oriented.

Excellent oral and written communication skills.

Strong interpersonal skills.

High capacity to learn in a fast paced environment.

Commitment to self‑development.

Ability to work in a team environment.

Ability to be flexible with hours of operation.

Ability to travel up to 30%.

Required Education and Training

Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.

Note:

There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions

Ability to sit or stand for multiple hours.

Ability to lift up to 50 lbs.

Preferred Skills and Experience

Knowledge of adult learning principles.

Professional Training experience.

Clinical and/or operating room experience.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer:
In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals…