Business Systems & Process Analyst

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

The Staff Process and Business Systems Analyst / Engineering Document Control Specialist supports engineering and manufacturing teams by managing and governing engineering documentation, product structures, and change control activities. The role ensures accurate creation, revision, release, and maintenance of documents, drawings, software artifacts, and Bills of Materials (BOMs) using enterprise ALM, PDM, PLM and ERP systems. This position also drives process improvements, data integrity, compliance, and effective implementation of business systems features while providing mentorship and cross‑functional support.

• Provide end‑to‑end support for engineering documentation and change control activities, ensuring compliance, accuracy, and timely execution across engineering and supply‑chain organizations.
• Partner with engineering teams to assess documentation, BOM, and change order needs, define scope, prioritize work, and plan execution based on business and project priorities.
• Serve as a subject‑matter expert for engineering and manufacturing business systems, promoting consistent usage, data integrity, and alignment across documentation, CAD, and BOM structures.
• Maintain and govern controlled documents, templates, and records in accordance with quality system requirements and industry best practices.
• Identify gaps, inefficiencies, and compliance risks within documentation and change processes, and support continuous improvement initiatives to streamline workflows and reduce manual effort.
• Support engineering business systems enhancements and releases by contributing to requirements analysis, definition, validation, and user acceptance testing.
• Ensure alignment between CAD models, drawings, BOMs, and released documentation across enterprise platforms.
• Contribute to master data governance and standardization efforts to improve accuracy, consistency, and scalability of engineering data.
• Train and mentor engineering colleagues on documentation standards, change control practices, and effective use of ALM, PDM, MRP, and PLM tools.
• Collaborate effectively in a multi‑team, fast‑paced environment while managing multiple priorities and maintaining high attention to detail.

• Documentation for Product Design, Product Verification/Validation, Manufacturing process, and Equipment design/qualification, Preventative Maintenance/Calibration documentation.
• Strong proficiency and working experience with Agile PLM or Oracle Cloud PLM systems. Experience with Polarion as ALM tool.
• Experience working in CAD and CAD PDM systems (e.g., Solid Works, Windchill).
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Copilot) and Adobe Acrobat.
• Working knowledge of engineering documentation control, change management, and product data management concepts.
• Proven critical thinking, business process analysis, and solutioning skills.
• Experience working in a fast‑paced, high‑transaction engineering or manufacturing environment.
• Strong ability to collaborate across multiple teams and disciplines.
• Excellent organizational, written, and…