Manager of Hardware Sustaining Engineering

Responsibilities

• Provide direct and ongoing leadership for a team of 4 - 6 hardware sustaining engineers. Coach and mentor team members for high performance and career growth
• Manage multiple concurrent failure analysis and design change projects. Manage priorities, allocate resources, track progress and drive to closure on schedule
• Engage with customers and support teams to review, investigate and resolve customer escalations related to HPE networking hardware
• Author RCCA (Root cause / Corrective Action) and other hardware quality related reports. Present on RCCA and other HW Quality topics to customers and HPE stakeholders
• Drive proactive quality improvement in new products and NPI processes through closed loop corrective actions and feedback into design teams
• Collaborate with Supply Chain and Component Engineering to address component EOL (end-of-life) replacement, second source, and value engineering priorities
• Collaborate with Manufacturing, CM (Contract Manufacturing) and ODM teams to resolve critical issues seen in manufacturing and ensure production hardware quality
• Track team performance through regular engagement, one‑on‑one’s and OKRs

• Subsidized health insurance, retirement programs and paid time off, including an industry‑leading maternity and paternity leave package
• A hybrid, flexible work model that ensures connectivity, a commitment to our culture and continued impact for team members
• The chance to earn an annual bonus based on performance
• Recognition for your contributions, and potential participation in long‑term incentives like annual equity awards
• Opportunities for personal and professional development to help you reach your career goals

• Ability to interact and collaborate effectively with cross‑functional teams across multiple geographies
• Bachelor’s degree in Electrical Engineering, Computer Science or equivalent
• Expertise in hardware quality, failure analysis, root‑cause/corrective action (RCCA)
• Demonstrated success in managing multiple concurrent programs and priorities and delivering results on schedule
• Excellent verbal and written communication skills and experience communicating with executive leadership and major customers
• Skilled in coaching, team building and supporting career growth of team members
• Experience in high‑speed digital hardware design, test and de‑bug
• Experience in a hardware design or failure analysis role including 3+ years leading and managing a hardware engineering team
• Master’s Degree in Electrical Engineering, Computer Science or equivalent
• Strong customer focus, and ability to act as “voice of customer” in driving HW quality, reliability and serviceability goals
• 5 years or more in a team manager role with direct reports
• Familiar with schematic and FPGA design, PCB layout, and manufacturing processes flow
• Experience working with CM and ODM partners across the world to investigate and remediate HW quality issues
• Skilled at compiling and analyzing data, working with quality metrics, dashboards (Tableau) and OKRs
• Familiarity with networking hardware components, interfaces, and systems. Ability to review system level test plans and test results and distill down to hardware specifics
• Experience with product‑lifecycle change management tools such as Agile PLM