Technical Support Specialist

Technical Support Specialist and Senior Technical Support Specialist

We are partnering with a Confidential Global Designer and Manufacturer of Adhesives and other Engineered Materials that is hiring for both a Technical Support Specialist and Senior Technical Support Specialist.

• Global manufacturer of advanced adhesive tapes, films, and functional materials
• Serves the electronics and technology industries including top Bay Area consumer electronics brand names as an approved supplier
• Strong R&D and manufacturing capabilities
• Products support applications including consumer electronics, batteries, mobile devices, motors, and other high-performance electronic products
• Broad portfolio of specialty adhesive, film, conductive, thermal, protective, and functional material solutions
• Global organization serving major technology and electronics manufacturers

• Customer-facing technical and applications support role
• Work closely with Sales, Engineering, Quality, R&D, and Manufacturing
• Develop technical relationships with OEM, ODM, and manufacturing customers
• Opportunity to support advanced material applications within the electronics industry
• Advanced degree in Engineering, Materials Science, Chemistry, Polymer Science, Electronics, Mechanical Engineering, or a related technical discipline. PhD degree preferred
• Zero to 2+ years of experience in technical support, applications engineering, product engineering, quality engineering, field applications, or a similar customer-facing technical role preferred
• Experience in electronics, electronic materials, adhesives, tapes, films, batteries, semiconductors, automotive electronics, or consumer electronics is highly desirable
• Strong technical problem-solving and troubleshooting abilities
• Ability to understand technical drawings, specifications, test data, and customer requirements
• Experience working directly with engineering and technical personnel at OEM or manufacturing customers preferred
• Strong written and verbal communication skills
• Ability to manage multiple customer issues and projects simultaneously
• Strong organizational and documentation skills
• Comfortable working with global technical teams across different regions and time zones
• Ability to travel to customer locations as required

• Provide technical and application support for adhesive tapes, films, conductive materials, and related products
• Work directly with customer engineering, quality, manufacturing, and purchasing teams to understand application requirements and recommend appropriate product solutions
• Troubleshoot issues involving product performance, application methods, material compatibility, adhesion, thermal performance, conductivity, environmental exposure, and manufacturing processes
• Support customer product evaluations, testing, qualification, and implementation
• Respond to customer technical questions regarding product specifications, performance characteristics, application requirements, and proper product usage
• Partner with Sales during customer meetings, technical presentations, product demonstrations, and new business opportunities
• Coordinate customer technical issues with R&D, Quality, Manufacturing, and technical teams
• Assist with root-cause analysis and corrective actions
• Gather customer feedback and application requirements to identify opportunities for product improvements and new product development
• Prepare technical reports, product recommendations, application documentation, and customer presentations
• Maintain accurate documentation of customer technical issues, testing activities, recommendations, and resolutions
• Build strong technical relationships with engineers and key contacts at OEM, ODM, and manufacturing customers

• Challenge:
  Serve as a trusted technical resource for customers and help solve complex material and application challenges
• Advancement:
  Opportunity to contribute to customer qualifications, product development, and new business initiatives
• Money:
  Base compensation $100k to $175k+ depending upon experience and background and eligibility for annual bonus plus yearly merit increases based upon performance in the role
• People / Culture:
  Collaborative, cross-functional environment working with Sales, Engineering, Quality, R&D, and Manufacturing
• Stability:
  Opportunity to join a global organization supporting established electronics and technology markets
• Opportunity to work with advanced materials used in high-performance electronic applications