Assistant Housekeeping Manager

Join the Team at M Social Sunnyvale

Hotel Name: M Social Sunnyvale

Location: Onsite
- Sunnyvale, CA

Salary Range: $75,000.00 - $80,000.00

At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality
  - Delivering meaningful and memorable guest experiences
• Entrepreneurial
  - Taking ownership and acting with agility
• Innovation & Progressive
  - Continuously improving how we operate and serve
• Solutions & Results Oriented
  - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the daily operations of the Housekeeping department while ensuring guest rooms, public spaces, and back-of-house areas consistently meet M Social's high standards of cleanliness, presentation, and safety.

This role is ideal for an organized, service-focused leader who enjoys developing teams, maintaining exceptional quality standards, and creating memorable guest experiences through operational excellence.

• Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping department
• Coordinate room assignments and staffing to ensure efficient daily operations
• Ensure guestrooms, public areas, meeting spaces, and back-of-house areas meet brand cleanliness and presentation standards
• Conduct routine inspections of guestrooms and public spaces to ensure quality and consistency
• Assist in managing daily room readiness to support Front Office operations and guest arrivals

• Supervise, coach, and support Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants
• Assist with hiring, onboarding, training, and performance development of housekeeping employees
• Provide ongoing coaching, recognition, and constructive feedback to improve performance
• Promote teamwork, accountability, and a positive work environment
• Serve as Manager on Duty for the department in the Housekeeping Manager's absence

• Respond promptly and professionally to guest requests and concerns
• Resolve housekeeping-related guest issues with urgency and a solutions-oriented approach
• Collaborate with Front Office and other departments to ensure an exceptional guest experience
• Ensure guest preferences and special requests are communicated and fulfilled whenever possible

• Perform detailed inspections of guest rooms and public areas
• Monitor housekeeping productivity, cleanliness scores, and guest satisfaction metrics
• Ensure adherence to brand standards, company policies, and departmental procedures
• Maintain inventory standards for linens, guest supplies, and cleaning products

• Ensure compliance with OSHA standards, safety procedures, and chemical handling requirements
• Promote safe work practices and proper use of personal protective equipment (PPE)
• Maintain compliance with sanitation, infection prevention, and housekeeping protocols
• Report maintenance concerns promptly through established work order procedures

• Assist with inventory counts and ordering of housekeeping supplies, linens, and equipment
• Monitor labor productivity and assist with…