Front Office Supervisor

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $32.00 Hourly

At M Social Sunnyvale
, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Front Office Supervisor
, you will help lead the day-to-day operations of the Front Office while creating a welcoming, seamless, and memorable experience for every guest. You will serve as a key leader on the floor, supporting Front Desk, Guest Services, and other Front Office team members while ensuring service standards and hotel procedures are consistently followed.

You will be a visible presence for both guests and employees—coaching the team, resolving guest concerns, supporting operational needs, and helping create the energetic and social environment that defines M Social.

This role is ideal for a hospitality professional who leads by example, enjoys connecting with people, and thrives in a fast-paced environment where no two days are the same.

Your Impact – Creating Exceptional Arrivals & Stays

You will help set the tone for every guest's experience from the moment they arrive. Through thoughtful service, strong communication, and hands‑on leadership, you will help ensure every guest feels welcomed, connected, and part of the M Social experience.

What You'll Be Doing

Front Office Operations

• Supervise daily Front Office operations, ensuring smooth and efficient guest service
• Support the Front Office Manager with the overall operation of the department
• Monitor arrivals, departures, room availability, and guest requests
• Ensure accurate check‑in and check‑out procedures are followed
• Review room assignments and assist with resolving room availability challenges
• Monitor the lobby and Front Office area to ensure a welcoming and engaging environment
• Ensure all Front Office procedures are followed in accordance with hotel standards
• Assist with opening and closing procedures and daily operational tasks
• Maintain awareness of hotel occupancy, VIP arrivals, groups, special events, and operational priorities

Guest Experience

• Welcome guests warmly and create a positive first and last impression
• Engage with guests throughout their stay and anticipate their needs
• Handle guest concerns, complaints, and service recovery situations professionally
• Empower team members to resolve guest issues while knowing when to elevate matters
• Follow up on guest concerns to ensure complete resolution
• Recognize VIPs, repeat guests, and special occasions
• Promote hotel amenities, outlets, events, and M Social experiences
• Look for opportunities to personalize the guest experience and create memorable moments

Team Leadership & Coaching

• Lead by example and consistently demonstrate M Social service standards
• Supervise, coach, and support Front Office team members during each shift
• Conduct shift briefings and communicate important hotel information
• Provide real‑time coaching and feedback to team members
• Assist with training new…