Night Auditor

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $30.00 Hourly

At M Social Sunnyvale
, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Night Auditor
, you will combine exceptional guest service with overnight financial and operational responsibilities to ensure the hotel is prepared for a successful new business day. You will oversee the Front Desk during overnight hours, assist guests, complete the daily audit process, reconcile financial transactions, and ensure the safety and security of the hotel throughout the night.

This role is ideal for someone who is detail-oriented, dependable, enjoys working independently, and is committed to providing outstanding guest service.

You will play a critical role in maintaining seamless overnight operations by balancing guest service with financial accuracy. Your attention to detail, professionalism, and ability to work independently help ensure operational excellence while creating a safe and welcoming environment for overnight guests.

• Welcome and assist guests during overnight hours with professionalism and hospitality
• Complete guest check-ins, check-outs, room assignments, and reservation modifications
• Respond promptly to guest requests, concerns, and service recovery situations
• Answer incoming telephone calls and provide information about hotel services and amenities
• Maintain accurate guest records and ensure guest confidentiality

• Complete the nightly audit process and reconcile daily financial transactions
• Balance guest accounts, room charges, payments, and departmental revenue
• Generate and distribute daily operational and financial reports
• Verify cash, credit card, and payment transactions for accuracy
• Prepare the hotel for the next business day by completing required system updates and reports

• Monitor hotel activity and ensure smooth overnight operations
• Coordinate with Housekeeping, Engineering, Security, and hotel leadership as needed
• Perform routine property walkthroughs to identify maintenance or safety concerns
• Support late arrivals, early departures, and overnight guest needs

• Monitor hotel entrances, public areas, and overnight activity
• Respond appropriately to emergencies, guest incidents, and safety concerns
• Follow hotel emergency procedures and security protocols
• Report suspicious activity, maintenance issues, and operational concerns promptly

• Communicate important operational updates to the morning Front Office team
• Prepare shift handover notes and daily reports
• Support other departments during overnight operations as business needs require
• Foster a positive, professional, and guest-focused work environment

• Passion for hospitality and delivering exceptional guest experiences
• Strong attention to…