Banquet Captain - Part Time

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $24.00 Hourly

At M Social Sunnyvale
, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Banquet Captain
, you will lead the execution of banquet events at M Social Sunnyvale, ensuring every function is organized, properly staffed, and delivered to the highest standards of hospitality. You will serve as a key point of contact between the banquet team, guests, event organizers, and management.

This role is ideal for an experienced hospitality professional who is confident leading a team, comfortable managing multiple priorities, and passionate about creating seamless and memorable events.

Your Impact – Events & Guest Experience

You will help bring meetings, conferences, weddings, social gatherings, and special events to life. Through strong leadership, communication, and attention to detail, you will ensure the banquet team delivers exceptional service while maintaining M Social's energetic and welcoming atmosphere.

What You'll Be Doing

Event Leadership & Execution

• Lead banquet service and ensure events are executed according to event orders, timelines, and hotel standards
• Review event details, room diagrams, menus, timelines, and special requests prior to each function
• Conduct pre-event briefings and communicate expectations to the banquet team
• Coordinate room setup, service, breakdown, and reset activities
• Monitor event timelines and make adjustments as needed
• Ensure all event spaces are properly prepared before guests arrive
• Coordinate the flow of food, beverages, and service throughout the event

Guest Experience

• Welcome guests and maintain a professional, warm, and engaging presence
• Serve as a primary point of contact for guests and event organizers during assigned functions
• Anticipate guest needs and respond promptly to requests
• Address guest concerns professionally and escalation issues to management when appropriate
• Ensure service meets or exceeds guest expectations
• Create an energetic and memorable experience that reflects the M Social brand

Team Leadership

• Lead, direct, and support banquet servers, housemen, and other event staff
• Assign stations and responsibilities based on event requirements
• Monitor team performance, appearance, service standards, and professionalism
• Coach team members and provide real‑time feedback when appropriate
• Assist with training and onboarding of new banquet employees
• Motivate the team and maintain a positive, respectful, and…