Housekeeping Supervisor

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $32.00 Hourly

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Housekeeping Supervisor, you will lead and support the daily activities of the housekeeping team to ensure guest rooms, public areas, and back‑of‑house spaces consistently meet M Social's standards for cleanliness, presentation, and guest satisfaction. You will oversee room inspections, coordinate daily assignments, and provide hands‑on leadership to create an exceptional experience for every guest.

This role is ideal for an organized, service‑driven leader who enjoys mentoring others, maintaining quality standards, and thriving in a fast‑paced hospitality environment.

You will play a key role in ensuring every guest arrives to a clean, comfortable, and welcoming environment. Through quality inspections, team leadership, and attention to detail, you will help deliver memorable guest experiences while supporting the success of the Housekeeping department.

• Supervise the daily activities of Room Attendants, Housepersons, and Public Area Attendants
• Assign daily work schedules and ensure timely completion of cleaning assignments
• Monitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guests
• Assist with cleaning guestrooms and public areas as needed to support operational demands
• Ensure all housekeeping activities are completed according to brand standards

• Inspect guestrooms, suites, public spaces, and back‑of‑house areas to ensure cleanliness and presentation standards are met
• Identify deficiencies and provide immediate coaching and corrective action
• Verify that guest amenities, linens, and supplies are properly stocked
• Maintain high quality scores through consistent inspections and attention to detail

• Provide daily direction, coaching, and support to housekeeping employees
• Train new team members on cleaning procedures, safety standards, and service expectations
• Foster a positive, respectful, and collaborative team environment
• Promote accountability, productivity, and consistent performance
• Report performance concerns and achievements to the Housekeeping Manager

• Respond promptly and professionally to guest requests and concerns
• Resolve housekeeping‑related issues quickly and courteously
• Communicate guest preferences…