Front Office Manager

Join the Team at M Social Sunnyvale

Hotel Name: M Social Sunnyvale

Location: Onsite
- Sunnyvale, CA

Salary Range: $95,000.00- $

At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

• Passion for Hospitality
  - Delivering meaningful and memorable guest experiences
• Entrepreneurial
  - Taking ownership and acting with agility
• Innovation & Progressive
  - Continuously improving how we operate and serve
• Solutions & Results Oriented
  - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Front Office Manager, you will lead the daily operations of the Front Office while ensuring exceptional guest experiences from arrival through departure. You will oversee the Front Desk, Guest Services, Night Audit, and Bell/Valet operations while driving service excellence, operational efficiency, and team engagement. This role is ideal for a hospitality leader who is passionate about creating memorable guest experiences, developing high-performing teams, and delivering operational excellence in a fast-paced lifestyle hotel.

• Lead and manage the daily operations of the Front Office department
• Recruit, train, coach, and develop Front Desk Agents, Supervisors, Night Auditors, Bell Staff, and Guest Service team members
• Foster a positive, collaborative, and guest-focused work environment
• Monitor employee performance and provide coaching, recognition, and corrective action as needed
• Promote accountability, teamwork, and continuous improvement

• Oversee check-in, check-out, guest services, cash handling, and daily Front Office procedures
• Ensure accurate room assignments, billing, and guest account management
• Monitor room inventory, occupancy, and room availability in partnership with Housekeeping and Revenue Management
• Ensure all guest requests and service recovery situations are resolved promptly and professionally
• Maintain compliance with brand standards and operational procedures

• Deliver exceptional hospitality by anticipating guest needs and exceeding expectations
• Personally assist with VIP arrivals, group check-ins, and guest concerns when needed
  
  Respond to guest feedback and implement service improvements
• Create memorable guest experiences through personalized service and proactive engagement
• Promote guest loyalty and satisfaction through consistent service excellence

• Assist in achieving departmental revenue and profitability goals
• Monitor labor costs, scheduling, and departmental productivity
• Ensure accurate cash handling, auditing, and financial reporting
• Support upselling initiatives, room upgrades, and ancillary revenue opportunities
• Analyze operational reports and identify opportunities for improvement

• Partner closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and Revenue Management
• Coordinate room readiness and guest arrivals with Housekeeping
• Support group arrivals, special events, and VIP experiences
• Communicate operational priorities effectively across departments

• Ensure compliance with company policies, safety procedures, and hotel standards
• Maintain confidentiality of guest information
• Ensure compliance with cash handling, PCI, and data privacy requirements
• Support emergency procedures and hotel safety initiatives

• Passion for hospitality and delivering exceptional guest experiences
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Outstanding organizational and time management skills
• Ability to remain calm and effective in a fast-paced…