Assistant Front Office Manager

Hotel Name: M Social Sunnyvale

Location:

Onsite – Sunnyvale, CA
Salary Range: $75,000.00- $80,000.00

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.”

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Assistant Front Office Manager, you will support the Front Office Manager in leading the daily operations of the Front Office while creating exceptional guest experiences from arrival through departure. You will provide hands‑on leadership across Front Desk, Guest Services, Night Audit, and Bell/Valet operations while supporting service excellence, operational efficiency, and team engagement.

This is a highly visible, guest-facing leadership role. You will serve as a Manager on Duty when assigned, support the Front Office team during peak periods, and act as a key resource for guest concerns, operational challenges, and service recovery.

This role is ideal for an emerging hospitality leader who is passionate about guest experience, enjoys developing others, and is ready to grow their leadership career in a fast-paced lifestyle hotel.

You will help shape the guest journey by supporting a Front Office culture built around energy, genuine hospitality, accountability, and personalized service. Working closely with the Front Office Manager, you will help create seamless arrivals and departures, develop a confident and engaged team, and bring the personality of M Social Sunnyvale to life at every guest touchpoint.

• Support the Front Office Manager with the daily leadership and operation of the Front Office department
• Supervise, coach, and support Front Desk Agents, Guest Services, Night Auditors, Bell Staff, and other Front Office team members
• Lead daily pre‑shift meetings and communicate operational priorities
• Provide real‑time coaching, feedback, and recognition
• Foster a positive, collaborative, and guest‑focused work environment
• Serve as Manager on Duty as assigned and provide leadership across the hotel during designated shifts
• Assist with training, onboarding, and development of new Front Office team members

• Oversee check‑in, check‑out, guest services, cash handling, and daily Front Office procedures
• Support accurate room assignments, billing, guest profiles, and account management
• Monitor arrivals, departures, occupancy, room inventory, and room availability
• Coordinate closely with Housekeeping on room readiness and priority rooms
• Review shift reports, traces,…