ServiceNow HRSD; HR Service Delivery BSA

Service Now HUMAN RESOURCES SERVICE DELIVERY HRSD BSA

• Onsite/Hybrid/Remote: Onsite Sunnyvale, CA

• Only Locals/Nonlocals can be submitted: Only Locals but if candidates who are willing to relocate at their own expense, they can consider them

• Mode of interview: Zoom

Key

Job Description:

They need to be technical enough to understand the implications when they talk to the business stakeholders. It’s not pure BSA where they get the requirements and work on converting them to user stories.

Top

Skills:

• Service Now Human Resources Service Delivery HRSD, Configurable Workspace, Now Assist

The main job is to gather HR requirements, translate them into Service Now solutions, and ensure smooth project delivery and ongoing support. They’ll work closely with the HUMAN RESOURCES SERVICE DELIVERY HRSD Architect, developers, and HR stakeholders on modules like Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.

Strong Service Now HUMAN RESOURCES SERVICE DELIVERY HRSD functional expertise (Configurable Workspace, Now Assist, Case & Knowledge Mgmt, Employee Center Pro).

Hands‑on experience working with HR processes (case resolution, knowledge management, employee relations).

Knowledge of Workday HCM or similar HR system integrations.

Experience

Required:

6+ Years

• We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the Service Now HRSD Architect and act as the bridge between HR business stakeholders and IT/Service Now development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.
• In addition to project delivery, the BSA will support Business‑As‑Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services.

• Requirements Gathering & Analysis:
  • Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
  • Identify gaps in current HR processes and recommend solutions leveraging Service Now HRSD capabilities.
• Solution Design &
  
  Collaboration:
  
  
  • Partner with the Service Now HRSD Architect and development teams to design scalable, efficient HRSD solutions.
  • Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Project Delivery Support:
  • Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
  • Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
• Configurable Workspace Implementation:
  • Support design, testing, and rollout of HR Agent Work spaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.
• Now Assist Implementation:
  • Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
• Business‑As‑Usual (BAU) Support:
  • Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
  • Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
• Integration & Data Support:
  • Work with teams to support Workday HCM and other HR system integrations.
  • Ensure data accuracy and consistency across HRSD modules and integrated systems.
• Stakeholder Communication:
  • Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
  • Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
• Continuous Improvement:
  • Identify opportunities to enhance…