HR Digital Content Management & Lead

Job Description

HR Conversational AI & Content Strategy Role with Employee Journey Experience Focus

Intuitive is seeking a dynamic HR professional to serve as a strategic leader at the intersection of content management, conversational AI, UX portal design, and digital employee experience. This individual will drive the development, governance, and continuous optimization of digital HR content, oversee the implementation of AI-powered solutions, and lead the design of intuitive HR portals that support every phase of the employee lifecycle.

The goal is to deliver empathetic, timely, and accessible resources through seamless, branded, and engaging user interactions.

• Develop and execute an HR content strategy aligned to the Employee Journey Roadmap, keeping digital HR and AI channels current and employee focused.
• Maintain a structured, searchable content repository using taxonomies and metadata for easy access by employees and AI tools.
• Conduct regular content audits and feedback reviews to ensure accuracy, relevance, and quality of HR communications.
• Leverage AI and analytics to personalize resources and guidance at critical employee lifecycle points.
• Collaborate with HR and IT to map and deliver targeted resources for recruitment, onboarding, development, retention, and exit.
• Establish and enforce content governance, including editorial, approval, and compliance standards with legal and privacy partners.

• Lead implementation, training, and continuous improvement of HR chatbots and AI assistants to ensure accurate and brand-aligned interactions.
• Design empathetic, inclusive, and accessible conversational experiences using human-centered best practices and employee feedback.
• Monitor and optimize AI performance with dashboards, audit reports, and sentiment analysis to improve accuracy and relevance.
• Enable HR team adoption and digital fluency through demos, training, and documentation.
• Integrate employee experience principles into all digital and AI initiatives to build trust and engagement.
• Use data analytics to inform conversational design and address employee needs and pain points.
• Pilot and evaluate new HR AI tools and approaches to maintain a future-ready, employee-focused organization.