IT Support and Infrastructure Technician

Bolt Graphics is a semiconductor startup based in Sunnyvale, CA building the fastest and most efficient graphics processors. We pride ourselves on our first principles approach to solving problems. We are energized by our mission to reduce the barrier of entry for content creation and consumption. Our goal is to enable everyone to easily create, simulate and consume immersive experiences as vividly as they can imagine them.

• Be Fearless: Unmute yourself. Test boundaries and get proven right.
• Remain Adaptable: Stay comfortable in a continuously changing world. If you’re wrong, concede and move on.
• Educate Your Ego: Selflessly collaborate towards our shared purpose.

The Onsite IT Support and Infrastructure Technician keeps day-to-day technology running smoothly, securely, and reliably. You’ll handle Tier 1–2 support, own onboarding and endpoint provisioning, help with systems administration, and contribute to infrastructure improvements. The right person is equally comfortable troubleshooting Windows and Linux issues, supporting Docker-based apps, and getting hands‑on with real hardware, from end‑user workstations to commercial servers and network gear.

This role is 100% onsite in Sunnyvale, CA, with the possibility of an occasional manager‑approved flex WFH day. Candidates must already be local to the Silicon Valley area. Relocation is not provided for this role at this time.

• Provide Tier 1–2 support for hardware, software, and network issues (Windows and Linux).
• Onboard new hires: set up accounts and access, provision laptops/desktops and peripherals, confirm everything works on day one, and walk users through the basics.
• Manage identity and access tasks in Active Directory and Microsoft 365 (accounts, groups, permissions, MFA and related access controls).
• Deploy and maintain endpoints: imaging, installs, patching, endpoint security, monitoring, printers, and peripherals.
• Support Docker containers in support/test environments and help troubleshoot common issues with developers or infrastructure teams.
• Handle common network troubleshooting (DNS, DHCP, Wi‑Fi, switching basics, physical layer checks).
• Keep systems healthy: assist with updates, backups, service checks, and basic performance troubleshooting on Windows Server and Linux.
• Maintain strong ticket hygiene: respond promptly, document clearly, and follow through to closure.
• Support collaboration tools (Teams, Zoom) and office tech (conference rooms, VoIP basics).
• Assist with rollouts and upgrades (endpoint refreshes, tool deployments, server/network hardware swaps).
• Stay reliably onsite to support users and hands‑on work as needed.

• Build, upgrade, and repair workstations (RAM, storage, thermals, power, BIOS/firmware).
• Help deploy and maintain server hardware (rack/stack, cabling, labeling, RAID/HBA basics, iDRAC/iLO/BMC, part replacements/RMAs).
• Install and support network equipment (switches, APs, firewalls), including basic port/VLAN work and link troubleshooting.
• Keep asset inventory accurate and maintain simple build standards and baselines.

• 2–5 years in IT support/help desk with some sysadmin exposure.
• Confident troubleshooting Windows and Linux in real‑world environments.
• Comfortable with Microsoft 365 and Windows Server fundamentals; understands DNS/DHCP/TCP/IP basics.
• Familiar with Docker and container basics in a support or testing context.
• Proven experience onboarding users and provisioning equipment (accounts, access, hardware setup).
• Hands‑on hardware experience: building/repairing PCs and working with commercial server/network gear.
• Experience with a ticketing/ITSM tool (Service Now, Jira Service Management, Zendesk, etc.). Certifications are a plus (A+, Network+, Security+, Modern Desktop, CCNA, ITIL).
• A degree is nice to have, but not required.

• Users get fast, friendly help, and tickets close cleanly with solid notes.
• New hires are ready on day one (accounts, access, hardware, and orientation handled).
• Endpoints stay patched, protected, and reliable.
• Hardware issues get diagnosed quickly and fixed the right way.
• You’re…