Technical Program Manager Forward

Job Description

Primary Function of Position

We're seeking a dynamic Technical Program Manager who combines technical expertise in AI/LLM technologies with exceptional customer relationship skills. This role is critical to our mission of delivering cutting‑edge agentic AI solutions that truly meet our customers' needs. You'll be the bridge between our technical capabilities and our customers' success, ensuring smooth implementation, adoption, and optimization of our AI systems.

Success in this role will be measured by customer satisfaction, adoption rates, and the ability to translate customer feedback into actionable product improvements. The ideal candidate will possess a consultative approach, technical depth, and strong communication skills.

Essential Job Duties

Key Responsibilities

Customer Onboarding & Implementation

• Guide customers through multi‑step data integration processes, ensuring their data is properly formatted and ingested into our agentic AI systems
• Collaborate with customers to understand their specific use cases and configure our solutions accordingly
• Develop and maintain technical documentation and onboarding playbooks

Testing & Quality Assurance

• Design and execute comprehensive test plans for customer‑specific implementations
• Build and maintain automated testing frameworks to validate AI system responses
• Create and run evaluation protocols to ensure AI outputs align with customer expectations
• Identify edge cases and work with engineering to improve system performance

Customer Success & Relationship Management

• Serve as the primary technical point of contact for assigned accounts
• Proactively engage with customers to drive adoption and identify expansion opportunities
• Conduct regular check‑ins and business reviews to ensure customer satisfaction
• Transform customer feedback into actionable product insights

Technical Evangelism

• Demonstrate our agentic AI solutions to prospects and existing customers
• Educate customers on best practices for working with LLMs and agentic systems
• Create technical content (demos, tutorials, case studies) to showcase product capabilities
• Support sales teams with technical expertise during the sales process

Qualifications

Program Management Skills

• Highly organized and attentive to details
• Can prioritize effectively while considering multiple stakeholders
• Can form and communicate a coherent project status from multiple signals
• Can effectively follow, and guide others through software design processes
• Can bridge the communication gap between users and developers

Technical Skills

• 3+ years of experience in a technical customer‑facing role (internal or external customers) like solutions engineering, technical account management, or similar
• Programming skills in Python or similar languages for writing test scripts and automations
• Hands‑on experience with LLMs, prompt engineering, and AI evaluation methodologies
• Understanding of agentic AI concepts (tool use, multi‑step reasoning, autonomous workflows)

Customer Skills

• Exceptional communication skills with the ability to explain complex technical concepts to diverse audiences
• Natural relationship builder who enjoys frequent customer interaction
• Proven track record of managing multiple customer accounts simultaneously
• Experience presenting technical demos and leading customer workshops
• Consultative approach to problem‑solving

Preferred Qualifications

• Experience with specific LLM platforms (OpenAI, Anthropic, etc.)
• Background in machine learning, data science, or AI engineering
• Experience with evaluation frameworks for AI systems
• Prior experience in early‑stage or high‑growth technology companies
• Technical writing or documentation experience

Education

• Bachelor’s degree in Computer Science, Software Engineering, AI/ML, related field or equivalent work experience
• Advanced degree preferred but not required with relevant experience

What Makes You Successful in This Role

• You're energized by customer interactions and thrive in client‑facing situations
• You have a growth mindset and stay current with rapidly evolving AI technologies
• You're detail‑oriented when it comes to testing but can zoom out to see the big picture
• You're comfortable with ambiguity and can help…