Sr Business Systems Analyst

Sr Business Systems Analyst (Finance) Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies — the da Vinci surgical system and Ion — have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful — because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare
, you'll find your purpose here.

Primary Function of Position

This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on  and related applications which support the following stakeholders:
  Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management.
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.
• Review and contribute to design document, configuration documents and functional specifications.
• Conduct unit and Integration testing and regression testing.
• Support ISI's production processes and all associated business systems functions.
• Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
• Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers.
• Collaborate and provide inputs to the development team during development phase to meet the business needs.
• Conduct QA validations and lead User Acceptance Testing (UAT) tests.
• Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
• Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
• Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.

• 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
• 5-8 years of direct hands‑on experience with  Field Service Management, Case Management and/or Call Center.
• 2-3 years of direct hands‑on experience with Service Max Asset
  360.
• Possess a strong business and customer/client focus.
• Experience and knowledge of  and SAP integration.
• Hands‑on experience with configuration of new and existing  features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
• Experience working with business end users, gathering requirements, and building detailed functional design…