Program Manager II, Tech - Enterprise

Overview

The Program Manager - Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems.

The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness. This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements.

• Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma, etc.).
• Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation.
• Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation.
• Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies.
• Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns.
• Assign work to delivery, track execution, and ensure timely completion of tasks and milestones.
• Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models.
• Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution.
• Lead commercial activities such as renewals, and negotiations.
• Create and manage purchase orders (POs) and support financial processes related to application spend.
• Assess cost versus value and identify opportunities for consolidation, optimization, or deprecation.
• Provide clear, structured updates to stakeholders on application health, risks, and execution status.

• Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutions.
• Ability to read, create, and review ERDs, data flow diagrams, and system integration designs.
• Working knowledge of SSO and IAM concepts, SaaS security models, and access governance.
• Solid understanding of APIs and SaaS integrations (no heavy coding required).
• Comfortable hands-on testing and exploring applications to understand real-world usage and edge cases.
• Proven experience as a Technical Program Manager, Application Owner, or Enterprise Systems Manager.
• Strong ability to manage multiple vendors, platforms, and work streams in parallel.
• Excellent prioritization, sequencing, and dependency management skills.
• Experience partnering with L2/L3 support engineers and defining operational and escalation processes.
• Experience leading vendor negotiations, renewals, and commercial discussions.
• Ability to evaluate cost versus value and identify consolidation or optimization opportunities.
• Strong written and verbal communication skills for executive updates, security reviews, and cross-functional stakeholders.
• High ownership mindset; treats applications as products rather than tickets.
• Comfortable making informed decisions with imperfect or evolving data.
• Detail-oriented yet pragmatic, with sound judgment on when good enough is appropriate.
• Trusted partner to Security, Engineering, and Compliance teams.
• Calm, structured, and credible presence when engaging vendors and senior stakeholders.

• Experience owning large-scale enterprise SaaS applications end-to-end, including roadmap, lifecycle management, and deprecation.
• Exposure to custom-built internal platforms that integrate with commercial SaaS tools.
• Experience working closely with Security, Privacy, and Compliance teams on risk assessments and policy alignment.
• Understanding of data classification, retention, and eDiscovery requirements.
• Experience defining SLAs, operational metrics, and success KPIs for enterprise applications.
• Background in IT, Enterprise Applications, Productivity Engineering, or Internal Tools teams.

For San Francisco, CA-based roles:
The base salary range for this role is USD $135,000 per year - USD $150,000 per year. For Sunnyvale, CA-based roles:
The base salary range for this role is USD $135,000 per year - USD $150,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

More details can be found at the following link