Technical Specialist - Sunnyvale, CA

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The Technical Specialist is a system(s) specialist and Subject Matter Expert (SME). This role requires designing, evaluating and deploying security solutions and technology to sustain and improve our customers’ physical security posture. This position requires in-depth knowledge and understanding of how to protect people and facilities by deploying tried and true solutions as well as cutting‑edge technology. You should be able to quickly and thoroughly understand customers’ needs and translate those into systems design and solutions that can be deployed at scale globally.

The technical specialist will collaborate frequently with cross‑functional teams to implement solutions and promote buy‑in and exhibit professional development.

This role allows the opportunity to become an expert in one or more technology sets in Physical Security:
Access Control, Video Management (CCTV) and Unified Systems, Intrusion Detection, Perimeter Detection Systems, Biometrics and Devices Detection Systems and more. Develop further expertise on vendor software and hardware products, establish and foster vendor relationships, collaborate and work closely with vendor product teams to provide product evaluation feedback and contribute to improving deployed solutions for our customers. Have an understanding of the IT environments needed to operate in and collaborate with network security teams to securely deploy the best solutions.

Work with a team of Security Engineers and Technical Specialists, System Administrators and other cross‑functional teams to share your knowledge and gain an even deeper understanding of how large enterprises are secured.

• Research, evaluations, development and design of new and existing security systems solutions.
• Setup, configuration and integration of security solutions in lab and production environments.
• Analyze and troubleshoot production physical security systems performance and recommend improvements.
• Resolve complex system issues for physical security systems and networks.
• Triage customer requests and collaborate with Project Management and System Administration teams.
• Troubleshoot system performance issues and implement corrective actions.
• Perform preventive maintenance actions including system back‑ups, error log reviews, database size analysis, and integrity checks.
• Analyze and improve preventive maintenance checklists.
• General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud infrastructure, edge hardware).
• Develop basic drawings and ability to read and interpret engineering drawings.
• Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis.
• Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates.
• Perform technology evaluations, test and validation of innovative security solutions.
• Communicate with customers, manufacturers, vendors, and technical specialists.
• Perform and manage Pre‑Installation, Test and Check‑Out (PITCO) on systems designs and equipment in a lab/pre‑deployment setting.
• Ensure test lab equipment…