User Researcher Job Sunnyvale area,California USA,IT/Tech

Alibaba International Design, as an international design team, leverages AI-driven design capabilities to efficiently support key professional functions across multiple cross-border e-commerce businesses under Alibaba International Digital Commerce Group. These include product experience, brand and creative marketing, and user research. We serve global buyers and consumers, driving intelligent experience upgrades.

Job Description

Conduct user research related to B2B sourcing experience on the platform and its associated AI products;

Plan and execute user research projects:
Organize complex studies, validate requirements, develop appropriate methodologies, manage project timelines, and enhance research quality. Deliver actionable reports and optimization recommendations aligned with business realities;

Derive strategic insights from user data:
Leverage business, survey, and market data to identity core factors impacting merchant operations and experiences. Provide valuable insights, assessments, and guidance for business direction;

Demonstrate deep familiarity with assigned business domains and build strong relationships with core stakeholders. Monitor industry and product trends to proactively plan high-impact research initiatives;

Manage daily project workflows and deliverables for the merchant research team. Serve as a mentor within the team, facilitating professional growth for colleagues.

Job Requirements

Background in psychology, sociology, or statistics preferred;

Minimum 4 years of user research experience; preference given to candidates with backgrounds at renowned research/consulting firms, ideally with exposure to domestic/cross-border trade, retail, or e-commerce sectors;

Extensive project experience with proficiency in qualitative and quantitative methodologies; demonstrated ability to facilitate IDIs/FGDs and analyze data (using SQL, SPSS, etc.); outstanding research achievements preferred;

Strong communication skills with a collaborative mindset; open-minded, knowledge-sharing oriented, and team-oriented;

Bonus points for: AI product research, e-commerce research, sourcing research, industry/market/competitor analysis capabilities, cross-border supply chain knowledge (logistics/finance/taxation), and expertise in foreign trade factories/traders;

Proficiency in English and Mandarin for professional communication.

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