Senior Solutions Engineer - ML Job Sunnyvale area,California USA,IT/Tech

Job Description

We're seeking a dynamic Solutions Engineer who combines technical expertise in AI/LLM technologies with exceptional customer relationship skills. This role is critical to our mission of delivering cutting edge agentic AI solutions that truly match our customers' needs. You'll be the bridge between our technical capabilities and our customers' success, ensuring smooth implementation, adoption, and optimization of our AI systems.

Success in this role will be measured by customer satisfaction, adoption rates, and the ability to translate customer feedback into actionable product improvements. The ideal candidate will possess a consultative approach, technical depth, and strong communication skills.

Essential

Job Duties

Key Responsibilities Customer Onboarding & Implementation

Guide customers through multi-step data integration processes, ensuring their data is properly formatted and ingested into our agentic AI systems

Collaborate with customers to understand their specific use cases and configure our solutions accordingly

Develop and maintain technical documentation and onboarding playbooks

Testing & Quality Assurance

Design and execute comprehensive test plans for customer-specific implementations

Build and maintain automated testing frameworks to validate AI system responses

Create and run evaluation protocols to ensure AI outputs align with customer expectations

Identify edge cases and work with engineering to improve system performance

Customer Success & Relationship Management

Serve as the primary technical point of contact for assigned accounts

Proactively engage with customers to drive adoption and identify expansion opportunities

Conduct regular check-ins and business reviews to ensure customer satisfaction

Transform customer feedback into actionable product insights

Technical Evangelism

Demonstrate our agentic AI solutions to prospects and existing customers

Educate customers on best practices for working with LLMs and agentic systems

Create technical content (demos, tutorials, case studies) to showcase product capabilities

Support sales teams with technical expertise during the sales process

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