Product Solutions Engineer, Authentication and Security, gTech Ads

Product Solutions Engineer, Authentication and Security – gTech Ads

Sunnyvale, CA, USA

gTech Ads is responsible for support, media, and technical services for customers across the full Ads products stack, ensuring our clients achieve maximum value from Google Ads and Publisher products. As a Technical Consultant, you will solve complex technical challenges, provide specialized support for authentication & security, and advocate for customer needs across engineering teams.

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in system design or reading code (e.g., Java, C++, Python).

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer‑side web technologies.
• 5 years of experience with data analysis and SQL/MySQL.
• 5 years of experience in a customer‑facing role.
• 5 years of experience working with Unix or Linux operating systems/commands.
• 5 years of experience in operations management (process improvement, operational reviews, workflow optimization).

• Prioritize and deliver outstanding customer service throughout the customer journey.
• Lead technical investigation, triage, and resolution of escalations related to identity management, authentication pipeline failures, and unauthorized access vectors.
• Act as technical engineer on passwordless authentication rollouts, supporting implementation of passkey technology for enterprise customers.
• Develop tools and automation for diagnostics, data fixes, and debugging.
• Partner with Product Engineering and Trust & Safety to identify systemic authentication vulnerabilities and advocate for infrastructure fixes.

The US base salary range for this full‑time position is $126,000–$181,000 plus bonus, equity and benefits. Compensation details for specific locations are discussed with recruiters.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative, inclusive, and equitable for all.

English proficiency is a requirement for all roles unless stated otherwise.

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