AV​/VC Onsite Support Technician II

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and high-level troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful executive events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills.

This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

How You Will Make an Impact:

• Provide high-level AV support onsite for executives and their representatives
• Initiate technical audio, video, video conferencing, and live streaming support for events
• Liaise with cross-functional teams and internal users regarding the exact audio-visual requirements for events
• Oversee planning and execution of events from large events to small user groups
• Carry out technical pre-event checks, ensuring all technical elements are working correctly
• Use chat, voice, and video communication systems to coordinate event logistics
• Diagnose infrastructure problems impacting one or many internal platform activities
• Conduct trainings on equipment and spaces to users and support personnel
• Utilize client provided tools and systems to successfully complete team tasks

What You Will Need to Succeed:

• Strong verbal and written communication skills
• Proficiency with computers, ITSM software, and strong typing skills
• Demonstrated success in event coordination and project coordination
• Ability to work independently and autonomously
• Time management and ability to work under pressure with a high sense of urgency
• Must demonstrate a positive and professional behavior towards clients and colleagues at all times
• Be passionate about the job and tasks at hand and be self-motivated and energetic
• IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations
• Advanced knowledge
• Must have excellent problem solving and troubleshooting skills with the ability to provide advanced troubleshooting on any device

Preferred Qualifications:

• Bachelor's degree from an accredited institution or 5+ years of relevant work experience in event support
• Certified Technology Specialist (CTS) or 2+ years of AV VC support
• A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
• Skilled negotiator with proven experience finding creative ways to do more with less
• Experience working in a fast-paced and highly cross-functional organization
• Proficiency with any helpdesk support ticket management software
• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)

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Compensation

Estimated Pay Range:
The estimated pay range for this position is USD $34.00/Hr.

- USD $36.00/Hr. and is a Non-Exempt role

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities…