Senior Data Center Operations Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Senior Data Center Operations Engineer plays a critical, hands-on role in supporting the build-out and long-term operation of a high-performance, enterprise-scale data center environment supporting advanced compute and large-scale infrastructure deployments.

This position is designed for an experienced engineer with deep expertise in server hardware, Linux systems, and data center operations, operating within environments that demand high availability, precision, and performance. You will contribute during the initial deployment phase, supporting infrastructure bring-up, validation, and hardware readiness. As the environment transitions into steady-state operations, you will take ownership of ongoing reliability, advanced troubleshooting, and continuous improvement initiatives.

This role requires a strong operator mindset-someone who thrives in complex, production-critical environments and takes pride in resolving issues at their root. You will serve as a primary technical escalation point, working closely with engineering and infrastructure teams to maintain system stability and performance.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases and provides exposure to large-scale, modern infrastructure environments, with a clear path for progression into advanced technical or engineering roles.

Key Responsibilities

• Advanced Hardware Troubleshooting & Repair
• Diagnose and resolve complex hardware failures across server platforms (motherboards, CPUs, memory, storage)
• Perform component-level repairs and replacements on servers and data center hardware
• Execute break/fix processes with a focus on minimizing downtime and meeting SLAs
• Conduct root cause analysis (RCA) of hardware failures and implement preventative improvements
• Identify recurring failure trends and contribute to tooling, automation, and process enhancements

Linux Systems & Platform Support

• Utilize Linux command-line tools for system monitoring, diagnostics, and troubleshooting
• Support provisioning and deployment of servers across Linux distributions (RHEL, Ubuntu, etc.)
• Troubleshoot boot-level and OS-level issues in production environments
• Collaborate with engineering teams to resolve complex hardware/software interaction issues

Data Center Operations

• Support hardware installation, structured cabling, and infrastructure validation
• Maintain accurate inventory of spare parts, assets, and retired equipment
• Document repairs, changes, and configurations in ITSM/DCIM systems
• Ensure adherence to safety, security, and operational protocols
• Serve as a primary escalation point for complex infrastructure issues
• Participate in on-call rotation supporting 24x7 operations

Collaboration & Mentorship

• Provide guidance and mentorship to technicians on hardware troubleshooting and best practices
• Collaborate with network, storage, and infrastructure teams to resolve cross-functional issues
• Contribute to knowledge sharing, documentation, and operational excellence initiatives
• Support continuous improvement efforts across processes, tooling, and operational workflows

Required Skills

• Strong English communication skills (written and verbal) are required for coordination with…