Director, Strategy & Ops — AI-Driven CX Transformation
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-05-19
Listing for:
Illumio
Full Time
position Listed on 2026-05-19
Job specializations:
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IT/Tech
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Business
Job Description & How to Apply Below
Illumio is seeking a Director of Support Strategy & Operations at their Sunnyvale, CA headquarters. The ideal candidate will lead the support operating model and drive operational efficiency through automation and AI. With over 10 years of experience in customer support operations, particularly in B2B SaaS, you will collaborate cross-functionally to enhance service delivery and customer satisfaction. This player-coach role offers the chance to directly impact the business's operational success.
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