Applications Developer II - ServiceNow

About the Role

The Application Developer, Service Now Platform is responsible for designing, developing, configuring, and supporting scalable Service Now solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following Service Now development standards and best practices.

We are seeking a Service Now Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the Service Now platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.

What the Candidate Will Need / Bonus Points

* Platform Strategy:
Evaluate business and technical requirements against Service Now platform capabilities and best practices, and design and deliver scalable Service Now solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience

* CI/CD & Platform Dev Ops:
Design, implement, and support CI/CD pipelines for the Service Now platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards.

* Citizen Development & Governance:
Enable and govern citizen development on the Service Now platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance

* CMDB & Discovery:
Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services

* Now Assist & Automation:
Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.

* Integrations:
Build and maintain seamless integrations between Service Now and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer

* Support & Troubleshooting:
Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.

* Continuous Improvement:
Suggest and implement best practices for Service Now. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.

* Documentation:
Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.

* Communication:
Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.

    Basic Qualifications ---
- * 6+ years of experience as a Service Now Developer/Engineer working on enterprise-scale Service Now implementations.

* Demonstrated ability to assess and enforce architectural governance, standards, and technical best practices with strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and Service Now scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)

* Hands-on experience with Now Assist technologies - generative AI workflows and skill kits on the Now Platform.

* Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes

* Proven experience implementing CI/CD practices for Service Now, including source control, automated testing, update set and application lifecycle management, and environment promotion strategies

* Experience supporting and governing citizen development on the Service Now platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely

* Proven experience designing and implementing complex integrations using REST/SOAP APIs, Integration Hub, and Flow Designer

* Service Now Certified System Administrator ( CSA) and Certified Application Developer ( CAD) are required

* Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.

* Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

* Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk…