Support Engineer

Description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high‑impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We’re seeking customer‑focused, innovative problem‑solvers who excel in a fast‑paced, collaborative environment. As part of our IT Services team, you’ll have the opportunity to make a direct impact on Amazon’s corporate global workforce, ensuring their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you’ll be the go‑to knowledge expert for Amazon’s corporate employees, providing seamless end‑to‑end services and friction‑less on‑site technical support. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience and guaranteeing employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors, managing projects while maintaining high productivity to meet goals. They adapt quickly to new processes and procedures and act as mentors and main partners for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and providing personalized high‑quality support. You’ll be a trusted advisor and problem‑solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues and implement successful solutions.

Our engineers guide and empower technical and non‑technical Amazonians through the evolving digital landscape.

• Deliver on‑site, high‑quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Assist with activities to triage and accelerate system or network outages to reduce downtime
• Understand and execute change‑management activities in a high‑availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Occasional travel required based on the needs of the business
• Participate in 24/7 on‑call duty required for isolated high‑severity incidents, serving as an escalation point outside regular hours

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill‑sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high‑availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux OS support experience
• 2+ years of supporting and maintaining a corporate network environment
• High school or equivalent diploma

• 2+ years of computer networking experience
• Experience supporting…