Senior Manager, Global AppleCare Products AI Strategy & Operations

** Role Number:*
* ** Summary*
* Apple is seeking an experienced and strategic Senior Manager to lead the Global Apple Care Products AI Strategy & Operations team. This leadership role is responsible for shaping and executing the strategic vision for integrating AI capabilities into Apple Care's insurance and service plan product portfolio, driving operational innovation, and leveraging data-driven insights to optimize product performance, claims outcomes, and customer experience.

The ideal candidate brings deep expertise in insurance product management, warranty or service plan operations, and a strong understanding of how AI and automation can transform insurance-related functions including underwriting, claims, fraud detection, and customer support. This role partners closely with senior technical individual contributors who own AI/ML execution, while the Senior Manager provides the insurance domain authority, strategic direction, and cross-functional leadership needed to ensure AI initiatives deliver meaningful business and customer outcomes.

** Description*
* Strategic Leadership
Partner with senior leadership to develop and implement a comprehensive global AI-enabled strategy for Apple Care's insurance and service plan products, aligned with Apple's overall business objectives and the evolving needs of the Apple Care portfolio.
Develop and maintain a multi-year strategic roadmap for AI-powered capabilities across Apple Care's insurance operations
Identify and translate emerging trends in the insurance and warranty industry, including regulatory shifts, competitive dynamics, and evolving customer expectations, into actionable AI-enabled opportunities for the team.
Champion the development of innovative AI-powered features and insurance operations workflows

Insurance Operations & AI Program Oversight
Apply deep insurance domain expertise to define the business problems, use cases, and success metrics that guide AI/ML development priorities for Apple Care's product and operational environments.
Oversee and guide the work of senior technical ICs and insurance program managers translating insurance functional requirements into AI-powered solutions, ensuring technical outputs align with real-world insurance operational needs and regulatory expectations.
Drive AI-enabled improvements across core insurance functions
Maintain sufficient working knowledge of AI/ML methodologies to evaluate proposed approaches, facilitate prioritization, and communicate outcomes to both technical and business stakeholders.

Product Roadmap & Innovation
Oversee the development and execution of AI strategy and business objectives to support Apple Care's insurance and service plan products globally.
Drive innovation across Apple Care's insurance product suite by identifying and championing AI-powered capabilities that improve operational efficiency, customer outcomes, and financial performance.
Partner with Product Marketing to conduct market research and competitive analysis across the warranty and consumer device insurance space to identify opportunities for differentiation and growth.
Collaborate with Product Marketing, Engineering, Finance, and Actuarial teams to bring new AI-powered insurance capabilities to market in a compliant and scalable way.

Team Leadership & Development
Build, lead, and mentor a high-performing team spanning insurance operations, product strategy, and AI program management, fostering a culture of collaboration, innovation, continuous learning, and data-driven decision-making.
Create an environment where senior technical ICs have the clear insurance domain context, business requirements, and stakeholder access needed to deliver high-quality AI solutions.
Provide clear direction, set challenging goals, and empower team members to achieve their full potential.
Identify and develop future leaders within the organization.

Cross-Functional Collaboration
Collaborate closely with Apple teams including Product Marketing, Engineering, Finance, Legal, Compliance, Actuarial, and Customer Support to ensure alignment and effective execution of Apple Care's AI-enabled insurance strategy.
Serve as the primary insurance domain…