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Senior Customer Technical Manager Sunnyvale, CA

Job in Sunnyvale, Santa Clara County, California, 94087, USA
Listing for: eGain Corporation
Full Time position
Listed on 2026-06-04
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 150000 USD Yearly USD 150000.00 YEAR
Job Description & How to Apply Below
Position: Senior Customer Technical Manager Sunnyvale, CA , USA

Responsibilities

  • Own the portfolio of worldwide eGain customers as the primary technical point of contact
  • Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product
  • Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication
  • Track and identify adoption gaps
  • Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers
Education and Experience
  • Bachelor’s degree in a STEM discipline
  • 3 to 5 years in a technical customer‑facing role (Technical Support, Technical Account Management, Solutions Engineering, or Professional Services)
  • Strong working knowledge of AI Technology Solutions, APIs, and integration patterns
  • Proven track record of owning and resolving high‑severity customer escalations
  • Demonstrated ability to mentor or coach peers
Compensation
  • Base salary is $150,000 per year.
  • Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.

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Position Requirements
10+ Years work experience
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