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Senior Customer Technical Manager Sunnyvale, CA
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-06-04
Listing for:
eGain Corporation
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Own the portfolio of worldwide eGain customers as the primary technical point of contact
- Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product
- Coach and guide Customer Technical Analysts on customer issue tracking, escalation handling, and technical communication
- Track and identify adoption gaps
- Collaborate with cross functional teams to address adoption gaps and resolve systemic issues affecting multiple customers
- Bachelor’s degree in a STEM discipline
- 3 to 5 years in a technical customer‑facing role (Technical Support, Technical Account Management, Solutions Engineering, or Professional Services)
- Strong working knowledge of AI Technology Solutions, APIs, and integration patterns
- Proven track record of owning and resolving high‑severity customer escalations
- Demonstrated ability to mentor or coach peers
- Base salary is $150,000 per year.
- Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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