Mac Support Specialist

JOB DESCRIPTION:

We are seeking a skilled Mac Administrator / EUC Support Engineer to manage, support, and maintain end-user computing environments with a strong focus on macOS systems. The ideal candidate will have hands-on experience in Mac administration, desktop support, asset lifecycle management, and inventory control while ensuring a seamless user experience

Key Responsibilities

• Provide end-user support (EUC) for macOS and related applications.

• Administer, configure, and troubleshoot Mac devices (macOS, hardware, and software).

• Handle desktop support activities including installation, upgrades, and issue resolution.

• Manage user accounts, permissions, and device policies.

• Perform asset management including procurement, tagging, tracking, and lifecycle management.

• Maintain accurate inventory records for all IT assets.

• Support onboarding/offboarding processes (device provisioning, access setup, recovery).

• Troubleshoot hardware, software, and network-related issues.

• Collaborate with IT teams to ensure system performance, security, and compliance.

• Participate in after-hours/on-call support when required.

Required

Skills & Qualifications

• Strong experience in Mac Administration (macOS environment).

• Hands-on experience in EUC / Desktop Support.

• Knowledge of device management tools (e.g., JAMF, Intune, or similar MDM solutions).

• Experience in asset and inventory management systems.

• Familiarity with Active Directory / Azure AD and user management.

• Basic understanding of networking concepts.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and user-facing support skills.

Salary Range: $35,000-$50,000 a year

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