Repair QA Techician

Akkodis is seeking a technically strong Repair Technician with experience supporting Apple devices in enterprise or repair-center environments. The ideal candidate will have hands‑on expertise with diagnostics, hardware repair,
AST 2, GSX
, and device quality testing.

Pay rate
: $25-$40/hr on W2; the rate may be negotiable based on experience, education, geographic location, and other factors.

• Perform diagnostics, troubleshooting, and repair of Apple devices including Mac Books, iPhones, iPads, and desktops
• Utilize Apple repair and diagnostic tools such as AST 2 and GSX to identify and resolve hardware/software issues
• Execute hardware replacements including displays, batteries, logic boards, keyboards, and other components
• Perform device imaging, provisioning, OS installations, and software configuration for macOS and iOS environments
• Conduct quality testing and functional validation after repairs to ensure devices meet operational standards
• Handle device intake, triage, repair documentation, and ticket updates within internal systems
• Support inventory management, asset tracking, and parts handling processes
• Work closely with cross‑functional teams to meet repair SLAs and productivity targets in a high‑volume environment
• Maintain compliance with Apple repair procedures, ESD standards, and data security protocols
• Provide professional customer‑facing support when required and communicate technical findings clearly

• Hands‑on experience with AST 2, GSX, ACMT, ACiT, Jamf, or Apple device deployment/imaging tools
• Strong experience with hardware repair, diagnostics, quality testing, and device provisioning
• Experience supporting macOS, iOS, Windows, and mobile devices in enterprise or repair environments
• Familiarity with ticketing systems such as Service Now, Zendesk, Jira, or Salesforce

• Apple certifications (ACMT, ACiT, Apple Service Fundamentals)
• Experience with JAMF, Intune, Active Directory, or MDM platforms
• Experience in warehouse repair operations, depot repair, or enterprise device lifecycle management
• Strong communication and customer service skills in fast‑paced technical environments

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, and local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers.