ServiceNow BCM Consultant

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mphasi

S Corporation USA, is seeking the following. Apply via Dice today!

For this role, we are looking for a passionate Service Now BCM Consultant to bridge the gap between business risk stakeholders and technical developers. In this role, you would be responsible for designing, configuring, and implementing continuity modules like Business Impact Analysis, Crisis Management and Recovery Plans.

Location:

SV, CA

• 10 to 12 years of experience as BCM consultant in Service now.

• Requirement Gathering & Workshops:
  Lead meetings with client stakeholders to gather business objectives and define process workflows.
• Solution Design & Configuration:
  Configure Service Now BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management).
• Process Alignment:
  Ensure the customized Service Now setup complies with internal risk policies and external regulatory requirements.
• Testing & Deployment:
  Lead User Acceptance Testing (UAT), triage defects, and support cutover activities during deployment.
• Training & Documentation:
  Create solution documentation and deliver training sessions to end-users and client teams.

• Service Now Platform Knowledge:
  Deep understanding of Service Now platform fundamentals, including CMDB architecture, workflows, and forms.
• Domain Expertise:
  Solid grasp of Business Continuity Management (BCM) principles and IT Risk Management/GRC processes.
• Technical
  
  Skills:
  
  Familiarity with Service Now scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired.
• Consulting &
  
  Soft Skills:
  
  Exceptional communication, relationship-building, analytical, and problem‑solving abilities.

• Excellent Communication skills and collaboration skills.
• Ability to propose and implement improvements in the system.
• Ability to work with cross‑functional stakeholders.

• Certified System Administrator (CSA):
  The foundational prerequisite for almost all Service Now roles.
• Implementation Specialist (CIS) - Risk and Compliance:
  Proves ability to implement GRC/IRM/BCM solutions.