Software Engineer, Systems Engineer, IT Support

Overview

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. We are seeking an Escalation Engineer who is passionate about pioneering smart Wi-Fi products that enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services.

• Responsible for support and development of Ruckus products, including WiFi Access Point (AP), Controller (premise and cloud), and Ruckus analytics tools.
• Interact with the support team to live-debug and troubleshoot customer field issues and recover customer networks promptly.
• Independently reproduce customer network issues in the lab and isolate the root cause from lab reproduction.
• Commit code in the active branches, verify the fix in the lab and deliver patch solutions to customers.
• Develop customer-requested features to meet customer requirements and use cases.

• Master’s or bachelor’s degree in computer science, Electrical Engineering, or a related field. 3 to 10 years in software engineering with a strong track record of code development on network devices.
• Languages:
  
  Proficiency in C, C++, Python, Java.
• Networking:
  Deep expertise in IP networking, routing protocols. Strong WiFi background is a plus.
• Strong debugging capability and troubleshooting scale in L2/L3 networks.

• Our salary ranges consider a wide variety of factors, including benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position s expected total compensation (base salary and commission range) is $ - $.
• The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), and other leave options.

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value. RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what s next, come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.