IT Specialist

Rapid Fort is a cutting-edge cybersecurity startup on a mission to automate vulnerability management. We’ve developed an innovative Open Source project featuring a collection of popular Open Source container images that are automatically hardened via our Software Attack Surface Management Platform.

We are looking for an IT Specialist to support the organization’s day-to-day IT operations. Responsibilities include user onboarding/offboarding, equipment acquisition and management, help desk support, subscription tracking, application installation, and compliance monitoring. The IT Specialist ensures a secure and efficient technical environment for all users. Anticipated starting salary is $70,/yr DOE OTE.

• Key Responsibilities
  1. User Lifecycle Management
  • Onboard and offboard users across systems (email, identity provider, VPN, etc.).
  • Maintain and audit user access according to role-based access control policies.
  • Document all provisioning and de-provisioning activities.
• 2. Help Desk & Technical Support
  • Serve as the first point of contact for Tier 1 & Tier 2 IT issues.
  • Troubleshoot hardware, software, network, and application problems.
  • Escalate unresolved issues to senior IT personnel or vendors.
• 3. Asset & Equipment Management
  • Procure and deploy laptops, monitors, peripherals, and mobile devices.
  • Maintain a current and accurate inventory of IT assets.
  • Image, configure, and prepare new hardware for deployment.
  • Coordinate return and decommissioning of hardware.
• 4. Subscription & License Monitoring
  • Track software subscription usage and renewal schedules.
  • Ensure license compliance and cost efficiency.
  • Liaise with vendors for quotes, renewals, and technical support.
• 5. Compliance & Security Monitoring
  • Enforce internal security policies (MFA, encryption, etc.).
  • Monitor endpoint compliance (patch management, antivirus, device health, etc.).
  • Support audits and provide required documentation.
  • Assist in maintaining compliance frameworks (e.g., SOC 2, ISO 27001).
• 6. Application Support & Installations
  • Install, update, and configure software on user systems.
  • Support usage of productivity tools and collaboration platforms.
  • Create and maintain user documentation and training resources.
• 7. Documentation & Reporting
  • Maintain SOPs, inventory records, and support logs.
  • Develop and manage a knowledge base of IT processes and FAQs.
  • Report on KPIs such as ticket volume, response/resolution times, and asset status.

• Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • 2+ years of IT support or systems administration experience.
  • Proficiency in Windows, macOS, and major SaaS platforms (e.g., Google Workspace, Office 365).
  • Experience with ticketing systems (e.g., Jira).
  • Basic knowledge of networking and IT security principles.
• Preferred Qualifications
  • Experience with Mobile Device Management (MDM) tools (e.g., Electric AI or Jump Cloud).
  • Familiarity with identity providers (Okta, Azure AD, Google).
  • ITIL certification or knowledge of IT service management best practices.
  • Exposure to compliance and governance frameworks.
• Key Competencies
  • Customer service orientation
  • Strong problem-solving and troubleshooting skills
  • Attention to detail
  • Time management and multitasking
  • Clear verbal and written communication skills
• Experience:
  
  8-10 years