Mac Support Specialist
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-06-18
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
We are seeking a skilled Mac Administrator / EUC Support Engineer to manage, support, and maintain end‑user computing environments with a strong focus on macOS systems. The ideal candidate will have hands‑on experience in Mac administration, desktop support, asset lifecycle management and inventory control while ensuring a seamless user experience.
Key Responsibilities- Provide end‑user support (EUC) for macOS and related applications.
- Administer, configure, and troubleshoot Mac devices (macOS, hardware, and software).
- Handle desktop support activities including installation, upgrades, and issue resolution.
- Manage user accounts, permissions, and device policies.
- Perform asset management including procurement, tagging, tracking, and lifecycle management.
- Maintain accurate inventory records for all IT assets.
- Support onboarding/offboarding processes (device provisioning, access setup, recovery).
- Troubleshoot hardware, software, and network‑related issues.
- Collaborate with IT teams to ensure system performance, security, and compliance.
- Participate in after‑hours/on‑call support when required.
Skills & Qualifications
- Strong experience in Mac Administration (macOS environment).
- Hands‑on experience in EUC / Desktop Support.
- Knowledge of device management tools (e.g., JAMF, Intune, or similar MDM solutions).
- Experience in asset and inventory management systems.
- Familiarity with Active Directory / Azure AD and user management.
- Basic understanding of networking concepts.
- Excellent troubleshooting and problem‑solving skills.
- Strong communication and user‑facing support skills.
Salary Range: $35,000-$50,000 a year
QualificationsBACHELOR OF TECHNOLOGY
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