IT – Desktop Support Technician; Entry Level

Pacific Coast Trane is seeking a motivated and detail oriented Desktop Support
Technician to join our team in Sunnyvale, CA. This is an excellent opportunity for individuals starting their career in IT, offering hands-on experience and room to grow.

• Provide excellent customer service and ensure user satisfaction.
• Set up and configure hardware, software, and peripherals.
• Provide hands‑on and remote troubleshooting support to diagnose and resolve hardware, software, and network issues – including updates.
• Provide basic training on computer use and software applications.
• Document processes and procedures used in troubleshooting.
• Contribute to IT projects (such as migrations and/or software implementation(s).

• Associate's degree or equivalent from two‑year college or technical school or equivalent experience
• At least 1 year of related experience or training
• Organizational, communication, customer service & people skills required
• Flexible to work overtime/weekends as required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Total compensation for this position is $22 to $28 per hour.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.