Technical Support Engineer; FortiSIEM

Fortinet is seeking a Staff Technical Support Engineer for the FortiSIEM team.

• Providing technical support for FortiSIEM customers through voice calls, email, and support ticket system.
• Manage support cases through full lifecycle ownership:
  • Troubleshooting
  • Collect and analyze configuration, deployment, client infrastructure/topology, and FortiSIEM logs.
  • Reproduce customer environment using in-house lab equipment.
  • Provide solutions through detailed analysis.
  • Perform live troubleshooting with customers on production environments.
• Ensure customer expectations are set, managed and met.
• Judgment on when escalations to senior support engineers are necessary.
• Take weekend on‑call issues (P1) when scheduled.
• Identify, investigate, and document product and interoperability issues.
• Write knowledgebase articles.

• Strong background with Enterprise‑level experience in Linux and Windows administration
  • Installation, configuration, patching, upgrading and maintenance for enterprise
    • RHEL, Ubuntu, Rocky (preferred), SUSE
    • Windows Server 2016 – 2025
• Enterprise level experience with virtualization technologies
  • Hypervisors:
    Proxmox, KVM, Nutanix, Xen, VMware (vSphere, Esxi), Hyper‑V
• Knowledge of infrastructure optimization and capacity planning (plus).
• Strong understanding of OSI layers (1‑7), TCP/IP, routing and switching fundamentals, firewalls, VPN technologies.
• Network security concepts: IDS/IPS systems.
• Practical applied knowledge of protocols: SSH, Telnet, LDAP(s), HTTP(S), SSL/TLS, SMTP, SNMP, VNC, RDP, DNS, WMI, OMI.
• Practical experience with data platform technologies
  • Elasticsearch: install, configure, maintain
  • Click House: install, configure, maintain
• Basic scripting and coding skills (plus)
  • Bash, Python (2.7 – 3.14), Expect, JavaScript, Power Shell
  • C++, Java
• Strong knowledge of SIEM and security/compliance practices and protocols.
• Knowledge of security vulnerabilities and mitigation.
• Knowledge of cloud‑based deployments/infrastructure
  • AWS, Azure, GCP (including cloud networking, security, hybrid deployments)
• Strong troubleshooting and analytical skills.
• Strong documentation discipline.
• Effective time management and prioritization discipline.
• Excellent written and verbal communication skills.
• Ability to de‑escalate and perform under pressure during client outages and incidents.
• Ability to work both independently and collaboratively.
• Ability to be on‑site 5 days a week for a block of 6 hours.

• At least 6 - 8 years of relevant industry experience.
• At least 3 - 4 years of network support experience (NOC, SOC, support).
• 1 year of software development experience is a plus.
• Experience in 24x7 operation support environments.
• Experience supported regulated or HA environments preferred.

Bachelor’s degree in Computer Science or Information Systems with a concentration in Information Technology or equivalent enterprise experience.

The U.S. base salary range for this full‑time position is $110,000-$134,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

We encourage candidates from all backgrounds and identities to apply.