Network Engineer; Juniper Routers

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We value varied backgrounds and nurture success here. We provide flexibility to manage work and personal needs, make bold moves together, and strive to be a force for good. If you are looking to stretch and grow your career, our culture will embrace you and open opportunities with HPE.

HPE’s customers typically test the traditional bounds of what can be done and increasingly rely on HPE Juniper experts from ARC(CFTS) to effectively resolve their problems and provide extensive and reliable feedback on root cause and future prevention techniques.

We are seeking a Network Engineer to apply your extensive experience supporting large‑scale networks; broad product knowledge in routing, switching or security (firewalls); and ability to troubleshoot network issues, diagnose critical and complex problems, and learn customers’ infrastructure and technologies.

Become part of a team known for technical expertise and ability to resolve customer problems in a highly effective and rewarding way. Customers expect and receive a "white glove" treatment, exemplified by the level of customer success seen in those supported by ARC(CFTS).

This person will work on a hybrid (2-3 days in office) schedule in one of the following HPE offices:
Sunnyvale, CA;
Westford, MA;
Houston, TX;
Herndon, VA.

• Handle high‑priority issues for a small subset of top HPE Juniper Networks customers on specific Juniper Networks products (MX, PTX, ACX).
• Build productive and collaborative trust‑based relationships with assigned accounts.
• Take ownership of high‑priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction using a systematic problem‑solving approach.
• Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions; keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
• Work closely with Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high‑profile technical escalations.
• Participate in customer conference calls and/or face‑to‑face customer meetings to discuss technical issues.
• Develop and maintain skills in core products and technologies, and highlight any need for training as customers’ networks evolve.
• Contribute to technical documentation (white papers, KB, troubleshooting guides) for internal and external use.
• Document technical support issues using available tools; sound documentation is essential.
• Develop a "can‑do" attitude and suggest ways to improve team performance and increase customer satisfaction.

• Higher education (Bachelor or Master degree in electrical engineering, computer science, or equivalent).
• 3+ years of working experience in a network support role, including 2‑3 years supporting large IP networks.
• 3+ years supporting customers on site and via phone; must be able to support complex, high‑profile customer base.
• Strong communication skills, including influencing and collaboration.
• Strong problem‑solving skills applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.

• IP networking basics: TCP/IP, subnetting, IP packet flow, OSI layers.
• Routing technologies: OSPF, IS‑IS, BGP, MPLS, RSVP‑TE, L3
  
  VPN, L2
  
  VPN.

• Working knowledge of EVPN, SR‑MPLS,…