Customer Success Manager, SMB, Cloud

Customer Success Manager, SMB, Google Cloud

Position Level: Mid.

Location options:
Sunnyvale, CA, USA;
Atlanta, GA, USA;
Austin, TX, USA.

• Bachelor's degree or equivalent practical experience.
• 4 years of customer-facing experience in Customer Success, Technical Account Management, or Consulting within the SaaS, Cloud, or technology sector.
• Experience building repeatable customer journeys, operational processes, or adoption playbooks from the ground up, demonstrating a builder and systems‑thinking mindset.
• Experience driving adoption, expansion, churn prevention and managing initiatives in a consumption‑based or usage‑driven business model.

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Direct experience leveraging or solving complex business problems using generative AI and agentic tools (e.g., Google Gemini).
• Strong technical acumen with experience supporting API products, AI/ML solutions, and cloud data products (e.g., Big Query, cloud data warehouses, and analytics tools).
• Experience managing a high‑velocity portfolio of accounts, balancing scaled programmatic outreach with strategic, high‑touch customer engagements.

The Google Cloud Platform team helps customers transform and build what's next for their business – all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers – developers, small and large businesses, educational institutions and government agencies – see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.

US: $108,000 - $155,000 (USD) + 15% bonus target + equity + benefits.

• Accelerate the successful adoption of Google Gemini and AI solutions across a portfolio of SMB customers, ensuring rapid time‑to‑value and sustained growth.
• Navigate between executing broad, AI‑first "tech‑touch" motions for scaled outreach and leading deep, strategic adoption and expansion plays with key executive stakeholders and partners.
• Act as a foundational builder for the team by identifying operational bottlenecks and designing repeatable, scalable frameworks, playbooks, and processes from the ground up, leveraging systems‑first thinking.
• Synthesize technical feedback and adoption trends from the SMB portfolio to partner with Product, Engineering, and Sales, directly influencing the product roadmap and go‑to‑market strategy.
• Guide IT and business executives through complex organizational transformations, educating them on how to leverage agentic tools and modern cloud infrastructure to solve critical business problems.
• Drive progress, solve problems, and mentor more junior team members, demonstrating deep expertise and applied knowledge within relevant areas.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law.

We provide accommodations for applicants with disabilities. English proficiency is required for all roles unless otherwise stated.