Senior Technology

Position: Senior Technology Support
Position Summary...

What you'll do...

The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires anticipation, discretion, and ownership. The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.

This position requires onsite presence and participation in a 24/7 executive support pager rotation, ensuring continuous coverage for critical incidents.

About Team:

Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at , through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.

What you'll do:

Executive-Focused Support

* Provide white-glove, concierge-level IT support to senior executives and their staff.

* Serve as a single point of ownership for executive technical issues from intake through resolution.

* Build trusted relationships with executives, understanding their preferences, workflows, and priorities.

Proactive Technology Management

* Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.

* Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.

* Conduct regular executive environment health checks.

Incident Response & Escalation

* Respond rapidly to high-priority incidents, including after-hours via pager rotation.

* Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.

* Operate with urgency and precision during business-critical events.

Collaboration & Meeting Support

* Ensure flawless execution of executive meetings, board sessions, and high-visibility events.

* Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).

Technology Advisory

* Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.

* Translate technical concepts into clear, business-relevant language.

Continuous Improvement

* Identify patterns and recurring issues; drive root cause analysis and long-term fixes.

* Contribute to knowledge management and automation initiatives to improve service efficiency.

* Partner with engineering teams to influence product and service improvements.

What you'll bring:

Technical Expertise

* Strong experience in executive IT support or high-touch enterprise support environments.

* Deep knowledge of:

* Windows and macOS ecosystems

* Mobile device management (iOS/Android)

* Collaboration tools (Microsoft 365, Teams, Zoom)

* Networking fundamentals (VPN, Wi-Fi, remote access)

* Familiarity with AV/conferencing technologies and executive meeting environments.

Service Excellence Mindset

* Proven ability to deliver white-glove, customer-first support.

* High attention to detail with a bias for action and ownership.

* Ability to remain calm and effective under pressure.

Communication & Presence

* Strong interpersonal skills with the ability to engage confidently with senior leadership.

* Exceptional verbal and written communication.

* High level of professionalism, discretion, and confidentiality.

Operational Rigor

* Strong troubleshooting and analytical problem-solving skills.

* Ability to manage multiple priorities in a fast-paced, high-stakes environment.

* Experience working in on-call or 24/7 support models.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's…