Enterprise Support Engineer
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-06-26
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Our fast-growing client is an AI infrastructure and semiconductor technology company in Sunnyvale. This is a hands‑on onsite IT support role supporting employees, executives, and workplace technology operations in a high‑performance engineering environment.
Key Responsibilities IT Support & Troubleshooting- Provide Tier 2/3 support via Jira Service Management, Slack, email, phone, and in‑person
- Troubleshoot macOS, Windows, mobile devices, peripherals, and software issues
- Support Microsoft 365 (Outlook, Teams, SharePoint, Office apps)
- Resolve VPN and remote access issues
- Support network connectivity issues (including Cisco Meraki environments)
- Monitor dashboards, triage tickets, and escalate when needed
- Manage end‑to‑end employee onboarding and offboarding
- Provision laptops, devices, and software access
- Create and manage user accounts across systems
- Conduct IT onboarding sessions and maintain asset inventory
- Ensure proper access removal during offboarding
- Manage Active Directory and Microsoft 365 accounts, licensing, and permissions
- Administer access for Jira, Confluence, Git Hub, and Dropbox
- Support VPN access and secure authentication workflows
- Manage SSH keys and user access controls
- Support AV and conferencing systems (Zoom/Teams rooms, displays, cameras, audio)
- Troubleshoot office hardware, cabling, and workspace tech issues
- Ensure meeting rooms are functional and up to standard
- Provide user support for collaboration tools and equipment
- Maintain IT documentation and troubleshooting guides
- Track and manage tickets in Jira Service Management
- Improve workflows and identify recurring issues
- Support IT projects and operational improvements
- 3+ years in IT support, helpdesk, or desktop support
- Strong experience with macOS and Windows environments
- Scripting experience with Power Shell
- Microsoft 365 administration and troubleshooting experience
- Familiarity with Active Directory and user management
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with VPN support and remote access tools
- Hands‑on experience with Jira Service Management and Slack
- Strong troubleshooting and customer service skills
- Onsite availability required
- Exposure to cloud platforms (AWS, Azure, GCP)
- Experience with JAMF or Intune endpoint management
- Familiarity with Terraform, Ansible, or CI/CD concepts
- Experience in enterprise or high‑growth environments
- CompTIA A+
- Microsoft 365 Modern Desktop Administrator
- ITIL Foundation
- Apple Certified Support Professional (ACSP)
- Cisco Meraki or Atlassian certifications
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