Senior Manager, AI and Automation, Global Business Systems
Listed on 2026-06-27
-
IT/Tech
AI Engineer (Applied/Software), IT Project Manager, Change Management
Senior Manager, AI and Automation, Global Business Systems
- Full-time
- Shift: Day
- Max. Salary Region 2: 243800 USD
- Max. Salary Region 1: 286800 USD
- Ways of Working:
Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader. - Employee Type:
Employee - Min. Salary Region 1: 191200 USD
- Global Job Level (HCM):
Management 4, Sr Mgr (14) - Min. Salary Region 2: 162500 USD
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.
The Senior Manager, AI & Automation is responsible for defining and executing the strategy, governance, and delivery of Artificial Intelligence (AI), Automation, and Digital Transformation initiatives across Global Services. This role partners closely with Global Services leadership, IT, and cross‑functional stakeholders to identify opportunities that improve customer experience, employee productivity, operational efficiency, and business scalability.
The Senior Manager will lead a team focused on AI innovation, intelligent automation, analytics, and process optimization while ensuring all solutions meet the compliance, validation, and quality standards required.
This is a business role and not a solution (IT) role.
Roles and Responsibilities:- Develop and execute a multi‑year AI and Automation roadmap aligned with Global Services and enterprise objectives.
- Identify opportunities to leverage AI, machine learning, generative AI, robotic process automation (RPA), workflow automation, and predictive analytics.
- Establish an innovation framework that balances experimentation, governance, risk management, and business value realization.
- Drive adoption of emerging technologies to improve customer and employee experiences.
- Business Process Transformation
- Partner with business leaders to assess operational challenges and identify opportunities for automation and optimization.
- Lead process improvement initiatives focused on reducing manual effort, increasing scalability, and improving service delivery performance.
- Facilitate automation opportunity assessments and prioritization workshops across Global Services functions.
- Establish metrics and reporting to measure automation effectiveness and ROI.
- AI & Digital Solutions Delivery
- Lead the design, development, implementation, and support of AI‑enabled solutions and automation platforms.
- Oversee delivery of solutions supporting CRM, service operations, customer support, knowledge management, telephony, field service, and customer‑facing technologies.
- Collaborate with enterprise architecture and IT teams to ensure solutions are scalable, secure, and integrated.
- Establish standards, methodologies, and best practices for AI and automation development for global services that align with corporate requirements.
- Create governance processes for AI and automation initiatives, including intake, prioritization, approvals, and monitoring for global services.
- Ensure solutions comply with applicable regulations, quality system requirements, and data privacy standards.
- Partner with Quality, Regulatory, Legal, Privacy, and Cybersecurity teams to assess risks associated with AI solutions as required.
- Support validation activities for systems operating within regulated environments and ensure appropriate documentation is…
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